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Course Criteria
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3.00 Credits
Managers frequently make employment decisions that have legal implications for their organizations. This course addresses the relevant laws and their application to daily operations and special situations in layperson's terms. The course focuses on avoiding potentially illegal behaviors when interviewing, evaluating, and disciplining employees and on applying strategies for dealing with inappropriate behavior according to company policy and best practices. Who Should Take This Course Shift supervisors, entry-level to mid-level managers, and members of revolving project teams with no direct reports. Course Format This course contains the following modules: Preventing and Addressing Inappropriate Workplace Behaviors Scope and range of inappropriate behaviors Role of managers in fostering appropriateness in the workplace Sexual and other forms of illegal harassment Inappropriate behavior and company policy Strategies for dealing with inappropriate behaviors Handling confidential issues Benefits to Learner Learners who complete this course will be able to: Identify whether a behavior is appropriate or inappropriate in a given situation and why Identify and follow company policies and procedures when handling potential policy violations involving inappropriate behaviors Apply strategies for dealing with inappropriate behavior according to company policy and best practices Manage confidential issues surrounding inappropriate behavior correctly Certificate Information This course can be applied to the following certificates: ME: Managing Performance ME: Interviewing and Selection Supervisory Skills Sponsoring School Cornell University's School of Industrial and Labor Relations
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3.00 Credits
Successful leaders and managers are dependent on their abilities to deal with and manage the interruptions, conflicts, and stress that are inherent in managing others. In this course, learners will learn about a number of resources and practical techniques for maintaining good working relationships and working with others efficiently and harmoniously. They will also learn the tools and techniques that are instrumental for effective communication and conflict resolution and how to deal with potentially unproductive situations and co-workers. Who Should Take This Course Entry-level managers, administrative personnel, and shift supervisors. Employees needing to improve their priority management skills (such as information technology employees, office managers, etc.). Employees with supervisory responsibilities. Course Format This course contains the following modules: Manage Interruptions Recognizing interruptions that have little or no relevance to responsibilities Using a positive approach to handle interruptions Redesigning work to reduce interruptions Delegation, Motivation, and Communication The meaning of delegation and the strategic use of delegation techniques Applying active listening techniques to be more productive The value of prompt and lasting conflict resolution Tools that enhance efficiency Successfully Managing Stress Indicators that you are under stress, and situations in your life that generate stress Stress-management techniques Benefits to Learner Learners who complete this course will be able to: Manage interruptions while maintaining good working relationships Improve productivity by delegating tasks, motivating others, and resolving conflicts Successfully manage stress Create an action plan for managing multiple priorities Certificate Information This course can be applied to the following certificates: ME: Managing Productivity Supervisory Skills Sponsoring School Cornell University's School of Industrial and Labor Relations
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3.00 Credits
Organizations that run at peak performance understand that managing employee performance must be an active, continuous, and structured process of valuable feedback and constructive assessment. In this course, learners learn how to successfully design and use an integrated performance management model to effectively set specific goals that are tied to the organization's productivity and are a basis of ongoing feedback and periodic job evaluations. Who Should Take This Course Entry-level managers and supervisors, and shift supervisors. Human Resources specialists, coordinators, and managers. Recruiting professionals, administrative personnel who support the performance management process, and employees affected by corporate initiatives to improve supervisory effectiveness. Course Format This course contains the following modules: Managing Performance The role of the manager in the performance management process Recognizing and overcoming factors that make managing performance challenging Managing within the "Nine Boxes" of performance management Collaborative goal setting Using ongoing feedback and effective performance-based communication Planning and writing performance appraisals, incorporating employee input Delivering a collaborative performance appraisal Engaging employees in the performance management process Benefits to Learner Learners who complete this course will be able to: Demonstrate the role a manager should play in the performance management system Participate in a collaborative goal-setting process that reflects overall organization goals Use ongoing feedback and effective performance-based communication Deliver a collaborative performance appraisal Certificate Information This course can be applied to the following certificates: ME: Managing Productivity Supervisory Skills Sponsoring School Cornell University's School of Industrial and Labor Relations
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3.00 Credits
Today's organizations operate in global markets where employment issues, regulations, and labor practices vary dramatically among countries and regions of the world. In order for officers and managers in multinational corporations to manage multiple, diverse branches of their business, they must understand workplace diversities and develop strong cross-cultural methods for handling them. In this course, learners develop a global perspective of the variability and constantly changing labor issues in the regions where they operate. Learners explore international employment systems and examine several multinational case studies that will assist them in developing practical approaches for managing global employment issues and responding to international labor and human rights challenges. Who Should Take This Course This course is essential for human resource and labor leaders, legal staff, and facility, business unit, and other operations managers and directors of U.S.-based multinational corporations who need to manage unionized or non-unionized labor forces abroad. Course Format This course contains the following modules: Global Employment Issues in Context Labor relations at home and abroad Compare and contrast to US systems Global trends in labor relations and human resources management Global labor relations and employment issues Practical Approaches to Global Employment Issues Global labor rights pressures and challenges International structure of labor relations and human resources management Designing and implementing structures appropriate to multinational corporations Benefits to Learner Learners who complete this course will be able to: Manage work forces and labor relations in global settings Anticipate global labor relations and employment issues Respond effectively to labor rights pressures and challenges Design labor relations structures appropriate to multinational companies Certificate Information This course can be applied to the following certificates: Business Leadership Skills Systems and Processes in HR Sponsoring School Cornell University's School of Industrial and Labor Relations
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3.00 Credits
Each year the inefficient handling of organizational conflict results in loss of productivity and the expenditure of millions of dollars in costly and lengthy litigation. In this course, learners analyze case studies illustrating why Alternative Dispute Resolution (ADR) is an effective alternative to costly litigation, and learn how to implement strategies such as arbitration, mediation, facilitation, and other third-party techniques to resolve workplace conflict. Learners also learn how to use ADR to minimize the future risks associated with common workplace disputes. Who Should Take This Course This course is essential for senior leadership, mid-level managers, department heads, and human resource, business unit, and other managers working throughout the organization in virtually any industry. It is also indispensable for members of the legal community who advise organizations about employment practices. Course Format This course contains the following modules: The Right Time for ADR Why organizations are using ADR and why it's effective Social, organizational, and individual influences in organizational conflict Risk profiles Precipitating events Putting ADR to Work Third-party techniques and processes Issues of bias and neutrality Effective approaches to specific issues ADR methods available Costs and benefits associated with ADR methods Benefits to Learner Learners who complete this course will be able to: Differentiate between types of organizational conflict Determine which ADR tools, techniques, and processes are appropriate for their organizations Use ADR tools, techniques, and processes to resolve disputes in an organization Assess the cost benefits and reduce the risks of using ADR methods Certificate Information This course can be applied to the following certificate: Business Leadership Skills Sponsoring School Cornell University's School of Industrial and Labor Relations
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3.00 Credits
Workplace conflict is common in organizations. In order to manage this issue effectively and reduce the loss of productivity and high costs of litigation associated with it, modern organizations are developing specific strategies to identify and manage conflict. This course uses a fictional case study to teach learners how to design and implement an integrated conflict management system in their organizations and how to evaluate its effectiveness. Who Should Take This Course This course is essential for senior leadership, mid-level managers, department heads, and human resource, business unit and other managers working throughout the organization in virtually any industry. It is also indispensable for members of the legal community who advise organizations about employment practices. Course Format This course contains the following modules: Designing a Conflict Management System (CMS) The relationship between alternative dispute resolution (ADR) and conflict management systems Determining whether an organization is a good candidate for a CMS Elements of a good CMS design Implementation and Evaluation of a Conflict Management System The steps to implementing an integrated CMS Metrics and methods for evaluating whether a CMS is meeting the needs of an organization Addressing evaluation considerations in the development of a conflict management system Benefits to Learner Learners who complete this course will be able to: Outline a strategic approach to conflict management Design and develop an integrated conflict management system Implement an integrated conflict management system Evaluate the effectiveness of an integrated conflict management system Certificate Information This course can be applied to the following certificates: Business Leadership Skills Systems and Processes in HR Sponsoring School Cornell University's School of Industrial and Labor Relations
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3.00 Credits
This course, the fourth in the series, "Getting Things Done in Organizations: Creating Change and Building Support," is designed to help learners: Apply the leadership style appropriate to the situation Put a change coalition into place React to changing conditions in the organization to ensure successful implementation Anticipate and prepare for the future Who Should Take This Course This course is essential for department heads, team leaders, and managers working at all levels of organizations in virtually any industry sector who wish to understand the process of organizational analysis and change. Course Format This course contains the following modules: The Essentials of Coalition Leadership Solidifying your coalition Managing differences among coalition members Diffusing your ideas and expanding your network Pitfalls to Avoid and Leading for the Long Term Strategies for preventing your coalition from becoming insular Avoiding complacency and differentiating your coalition Negotiating changing conditions and uncertainties Political analysts, consensus builders, and politically competent leaders Benefits to Learner Learners who complete this course will be able to: Solidify their coalition Map differences among coalition members Propagate ideas and diversify their network Identify the two dimensions of coalition leadership Avoid traps of insular coalitions Recognize and respond to changing conditions within the organization Employ a Change Outcome Matrix and respond to different outcomes Effect ongoing and proactive change Certificate Information This course can be applied to the following certificates: Leading Management Teams Business Leadership Skills Prerequisites Please take Negotiating Support and Buy-In for Your Agenda (ILRSM511) prior to enrolling in this course. Sponsoring School Cornell University's School of Industrial and Labor Relations
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3.00 Credits
This course, the fourth in the series, "Getting Things Done in Organizations: Creating Change and Building Support," is designed to help learners: Apply the leadership style appropriate to the situation Put a change coalition into place React to changing conditions in the organization to ensure successful implementation Anticipate and prepare for the future Who Should Take This Course This course is essential for department heads, team leaders, and managers working at all levels of organizations in virtually any industry sector who wish to understand the process of organizational analysis and change. Course Format This course contains the following modules: The Essentials of Coalition Leadership Solidifying your coalition Managing differences among coalition members Diffusing your ideas and expanding your network Pitfalls to Avoid and Leading for the Long Term Strategies for preventing your coalition from becoming insular Avoiding complacency and differentiating your coalition Negotiating changing conditions and uncertainties Political analysts, consensus builders, and politically competent leaders Benefits to Learner Learners who complete this course will be able to: Solidify their coalition Map differences among coalition members Propagate ideas and diversify their network Identify the two dimensions of coalition leadership Avoid traps of insular coalitions Recognize and respond to changing conditions within the organization Employ a Change Outcome Matrix and respond to different outcomes Effect ongoing and proactive change Certificate Information This course can be applied to the following certificates: Leading Management Teams Business Leadership Skills Prerequisites Please take Negotiating Support and Buy-In for Your Agenda (ILRSM511) prior to enrolling in this course. Sponsoring School Cornell University's School of Industrial and Labor Relations
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3.00 Credits
Negotiation is a basic leadership skill that all successful managers need. However, many of us suffer from common misconceptions about negotiators and negotiations. Before you can become an effective and proactive negotiator, you need to confront these myths, put them to rest, and learn the skills that are critical to anticipating, analyzing, and preparing for negotiations. This course will provide you with a practical and effective framework and toolset to prepare for all types of negotiations, ranging from power negotiations to problem-solving negotiations and mixes of the two. It is based upon the academic and applied research of the Cornell ILR School's Professor Samuel Bacharach and makes extensive use of real-world examples and situations, advice and insight from negotiation experts, and opportunities to apply and practice the skills in authentic situations. Who Should Take This Course Negotiation is an integral part of almost every business activity. This course is essential for managers, leaders, and individual contributors who need to master the skill of preparing for negotiations to ensure that they achieve their objectives. Course Format This course contains the following modules: Proactive Negotiation Introducing Proactive Negotiations To Negotiate or Not The Proactive Negotiator Framing the Negotiation Analyzing the Situation Categorizing the Issues Prioritizing the Issues Alternatives and Bargaining Power Knowing With Whom You're Dealing Negotiating with the Right Person Negotiating with the Right Person Personality and Negotiation Style Understanding Their Culture Benefits to Learner Learners who complete this course will be able to: Assess your needs and alternatives Assess the other parties' needs and alternatives Determine when to negotiate Anticipate power, personality, and cultural issues that may affect negotiations Sponsoring School Cornell University's School of Industrial and Labor Relations
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3.00 Credits
Successful negotiation demands the flawless execution of a well-crafted strategy. This course develops the skills necessary to ensure that you can think both strategically and tactically at the negotiation table and master the techniques and maneuvers that will determine your success or failure. This course provides a practical framework for managing negotiations that can be used in almost any type of negotiation. This course clearly guides you through the process of negotiating to ensure that you are able to execute your strategy and achieve your objectives. How a negotiation starts can significantly affect how it ends; this course ensures that you are able to set the initial tone for your negotiations, decide whether you should make the first move, determine how to present your proposals, and establish your negotiation style. It also provides tools to ensure that your ego does not impair your ability to gain your desired outcome. Who Should Take This Course Negotiation is an integral part of almost every business activity. This course is essential for managers, leaders, and individual contributors who need to master the skill of preparing for negotiations to ensure that they achieve their objectives. Course Format This course contains the following modules: Getting Started Avoiding the ego trap Establishing setting and tone Making the first move Deciding how many issues to put on the table Being cooperative or competitive Engaging the Other Party Being a Proactive Listener Asking Proactive Questions Making Proactive Arguments Knowing When to Bluff Using emotions effectively Closing the deal Benefits to Learner Learners who complete this course will be able to: Avoid the dangers of ego Establish the negotiation setting and make the first move Decide whether to be cooperative or competitive Use proactive arguments, questions, and emotions to engage the other party Close negations effectively Sponsoring School Cornell University's School of Industrial and Labor Relations
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