ILRMD 508 - Managing People Issues to Stay Focused on Priorities

Institution:

Cornell University

Subject:

Description:

Successful leaders and managers are dependent on their abilities to deal with and manage the interruptions, conflicts, and stress that are inherent in managing others. In this course, learners will learn about a number of resources and practical techniques for maintaining good working relationships and working with others efficiently and harmoniously. They will also learn the tools and techniques that are instrumental for effective communication and conflict resolution and how to deal with potentially unproductive situations and co-workers. Who Should Take This Course Entry-level managers, administrative personnel, and shift supervisors. Employees needing to improve their priority management skills (such as information technology employees, office managers, etc.). Employees with supervisory responsibilities. Course Format This course contains the following modules: Manage Interruptions Recognizing interruptions that have little or no relevance to responsibilities Using a positive approach to handle interruptions Redesigning work to reduce interruptions Delegation, Motivation, and Communication The meaning of delegation and the strategic use of delegation techniques Applying active listening techniques to be more productive The value of prompt and lasting conflict resolution Tools that enhance efficiency Successfully Managing Stress Indicators that you are under stress, and situations in your life that generate stress Stress-management techniques Benefits to Learner Learners who complete this course will be able to: Manage interruptions while maintaining good working relationships Improve productivity by delegating tasks, motivating others, and resolving conflicts Successfully manage stress Create an action plan for managing multiple priorities Certificate Information This course can be applied to the following certificates: ME: Managing Productivity Supervisory Skills Sponsoring School Cornell University's School of Industrial and Labor Relations

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.cornell.edu

Phone Number:

(607) 255-2000

Regional Accreditation:

Middle States Association of Colleges and Schools

Calendar System:

Semester

The Course Profile information is provided and updated by third parties including the respective institutions. While the institutions are able to update their information at any time, the information is not independently validated, and no party associated with this website can accept responsibility for its accuracy.