ILRSM 504 - Systems and Strategies for Managing Organizational Conflict

Institution:

Cornell University

Subject:

Description:

Workplace conflict is common in organizations. In order to manage this issue effectively and reduce the loss of productivity and high costs of litigation associated with it, modern organizations are developing specific strategies to identify and manage conflict. This course uses a fictional case study to teach learners how to design and implement an integrated conflict management system in their organizations and how to evaluate its effectiveness. Who Should Take This Course This course is essential for senior leadership, mid-level managers, department heads, and human resource, business unit and other managers working throughout the organization in virtually any industry. It is also indispensable for members of the legal community who advise organizations about employment practices. Course Format This course contains the following modules: Designing a Conflict Management System (CMS) The relationship between alternative dispute resolution (ADR) and conflict management systems Determining whether an organization is a good candidate for a CMS Elements of a good CMS design Implementation and Evaluation of a Conflict Management System The steps to implementing an integrated CMS Metrics and methods for evaluating whether a CMS is meeting the needs of an organization Addressing evaluation considerations in the development of a conflict management system Benefits to Learner Learners who complete this course will be able to: Outline a strategic approach to conflict management Design and develop an integrated conflict management system Implement an integrated conflict management system Evaluate the effectiveness of an integrated conflict management system Certificate Information This course can be applied to the following certificates: Business Leadership Skills Systems and Processes in HR Sponsoring School Cornell University's School of Industrial and Labor Relations

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.cornell.edu

Phone Number:

(607) 255-2000

Regional Accreditation:

Middle States Association of Colleges and Schools

Calendar System:

Semester

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