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Course Criteria
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1.00 Credits
Advisory: ENGWR 51 and ENGRD 15, or ESLR 310 and ESLW 310; BUS 105, 350. Hours: 18 hours LEC This course covers sources and ways of raising capital for small businesses. It will explore how much money is needed and where it can be obtained, start-up costs, and projecting monthly and yearly costs. Financial ratios and key fi nancial statements are also covered.
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1.00 Credits
Advisory: ENGWR 51 and ENGRD 15, or ESLR 310 and ESLW 310; BUS 105, 350. Hours: 18 hours LEC This course emphasizes the various types of records that small businesses must keep. The focus will be upon fi nancial, employment, and tax records. Simple, easy-to-use record-keeping systems will be covered.
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1.00 Credits
Advisory: ENGWR 51 and ENGRD 15, or ESLR 310 and ESLW 310; BUS 105, 350. Hours: 18 hours LEC A small business owner must understand and motivate others to help the business reach its objectives. This course covers such functions as planning and organizing work fl ow, delegating responsibilities, understanding leadership styles, decision making, stress and time management, and working with employee organizations.
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1.00 Credits
Advisory: ENGWR 51 and ENGRD 15, or ESLR 310 and ESLW 310; BUS 105, 350. Hours: 18 hours LEC This course will emphasize retailing concepts, such as inventory control and turnover rates, selecting merchandise sources, using trade and cash discounts, pricing, markup and markdown, and shrinkage control. Students will also learn how to develop a merchandising plan, inventory control system, and assess consumer behavior and demographics.
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1.00 Credits
Advisory: ENGWR 51 and ENGRD 15, or ESLR 310 and ESLW 310; BUS 105, 350. Hours: 18 hours LEC This course is a study of the principles involved in building an effective customer service team. Customer service activities in business, government, and other service industries will be examined so that improved customer service will be emphasized.
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1.00 Credits
Prerequisite: BUS 350. Advisory: ENGWR 51 and ENGRD 15, or ESLR 310 and ESLW 310; BUS 105. Hours: 18 hours LEC This course focuses on the procedures in developing a loss prevention program. Such topics as store design, employee training, and the use of loss detection devices will be introduced. Local laws relating to shoplifting will be presented and explained.
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1.00 Credits
Advisory: ENGWR 51 and ENGRD 15, or ESLR 310 and ESLW 310; BUS 350, MKT 300. Hours: 18 hours LEC This class will focus on those skills that will aid an individual to become a professional salesperson. The skills presented will be those that will aid both product and service salespeople. This course is recommended for anyone who might have to use some sales techniques in any business, industry, or government position.
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1.00 Credits
Same As: ACCT 141. Advisory: ENGWR 102 or ENGWR 103, or ESLR 320 and ESLW 320; BUS 350. Hours: 18 hours LEC This class will emphasize the use of QuickBooks (R) to aid the small business operator in creating fi nancial statements and other fi nancial reports. Not open for students who have taken Accounting 141.
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3.00 Credits
Hours: 54 hours LEC This course is designed to provide an understanding of customer service and methods for practicing the same in the modern contact center environment. Course topics include: Defi ning customer service, types of customers, the value of a customer to a business, establishing rapport and dealing with diffi cult co-workers, customers and situations. The course also introduces the contact center via the Virtual Call Center Simulator (VCCS), client calls, responses, dataentry and a number of additional simulated call center situations.
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2.00 Credits
Advisory: ENGWR 102 or ENGWR 103 and ENGRD 116 or ESLR 320 and ESLW 320. Hours: 36 hours LEC This course is designed to provide an understanding of the call and contact center environment, what it means to be a customer service representative (CSR), and how to effi ciently use the phone to maximize your effectiveness as a CSR. Course topics include various types of call centers and how each differs in goal and function, and mastering the use of the phone as a CSR tool.
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