BUS 241 - Call Center Operations

Institution:

American River College

Subject:

Description:

Advisory: ENGWR 102 or ENGWR 103 and ENGRD 116 or ESLR 320 and ESLW 320. Hours: 36 hours LEC This course is designed to provide an understanding of the call and contact center environment, what it means to be a customer service representative (CSR), and how to effi ciently use the phone to maximize your effectiveness as a CSR. Course topics include various types of call centers and how each differs in goal and function, and mastering the use of the phone as a CSR tool.

Credits:

2.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.arc.losrios.edu/

Phone Number:

(916) 484-8011

Regional Accreditation:

Western Association of Schools and Colleges

Calendar System:

Semester

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