BUS 240 - Call Center Customer Service

Institution:

American River College

Subject:

Description:

Hours: 54 hours LEC This course is designed to provide an understanding of customer service and methods for practicing the same in the modern contact center environment. Course topics include: Defi ning customer service, types of customers, the value of a customer to a business, establishing rapport and dealing with diffi cult co-workers, customers and situations. The course also introduces the contact center via the Virtual Call Center Simulator (VCCS), client calls, responses, dataentry and a number of additional simulated call center situations.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.arc.losrios.edu/

Phone Number:

(916) 484-8011

Regional Accreditation:

Western Association of Schools and Colleges

Calendar System:

Semester

The Course Profile information is provided and updated by third parties including the respective institutions. While the institutions are able to update their information at any time, the information is not independently validated, and no party associated with this website can accept responsibility for its accuracy.