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Course Criteria
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50.00 Credits
Credit Hours: 050 Introduction to e-Comerce for business and consumers Includes e-Commerce standards, e-Commerce in enterprise and e-Commerce technology building blocks Prerequisite(s): Course Corequisites:
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50.00 Credits
Credit Hours: 050 Introduction to building an e-Commerce business case Includes building online revenue, sales and services, online customer relationships and the virtual value chain Prerequisite(s): Course Corequisites:
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50.00 Credits
Credit Hours: 050 Introduction to the fundamentals of fundraising for a non-profit organization Includes introductions, expectations and obstacles, overview of the fundraising cycle, the environment, constituency and understanding the marketplace, institutional readiness, mission and case exercise, fundraising vehicles, leadership and team building, and the psychology of giving and asking Prerequisite(s): Course Corequisites:
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50.00 Credits
Credit Hours: 050 Introduction to the strategic planning process for non-profit organizations Includes the fundraising cycle, a mission and case exercise, planning and budgeting, and a case history Prerequisite(s): Course Corequisites:
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3.00 Credits
Credit Hours: 3-800 To prepare students to pass the NASD (National Association of Security Dealers) Series 7 examination, which is required of individuals soliciting the purchase or sale of corporate, municipal, and US securities, options, direct participation programs, investment company products and variable contracts Prerequisite(s): Course Corequisites:
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2.00 Credits
Credit Hours: 2-400 An introduction to the fundamentals required to provide excellent service Includes fundamentals for managers, fundamentals for employees, providing superior customer service and working with upset customers Also includes communicating with your customers, establishing service standards, building a customer service team and creating customer loyalty Prerequisite(s): Course Corequisites:
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25.00 - 50.00 Credits
Credit Hours: 25-050 An introduction for managers on the fundamentals required to provide excellent service Includes background information, serving an external customer, serving internal customers, serving an angry customer and what managers should know Prerequisite(s): Course Corequisites:
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25.00 - 50.00 Credits
Credit Hours: 25-050 An introduction for employees on the fundamentals required to provide excellent service Includes background information, serving an external customer, serving internal customers and serving an angry customer Prerequisite(s): Course Corequisites:
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25.00 - 50.00 Credits
Credit Hours: 25-050 An introduction to the fundamentals required to provide superior customer service Includes background information, developing customer service skills, responding to your customer and solving customer service problems Prerequisite(s): Course Corequisites:
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25.00 - 50.00 Credits
Credit Hours: 25-050 An introduction to the fundamentals required to provide excellent customer service when working with upset customers Includes background information, calming upset customers, serving upset customers and reducing customer service stress Prerequisite(s): Course Corequisites:
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