BMS 155D - KCL-Excellence in Service:Working with Upset Customers

Institution:

Pima Community College

Subject:

Description:

Credit Hours: 25-050 An introduction to the fundamentals required to provide excellent customer service when working with upset customers Includes background information, calming upset customers, serving upset customers and reducing customer service stress Prerequisite(s): Course Corequisites:

Credits:

25.00 - 50.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.pima.edu

Phone Number:

(520) 206-4500

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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