BMS 155 - KCL-Excellence in Service

Institution:

Pima Community College

Subject:

Description:

Credit Hours: 2-400 An introduction to the fundamentals required to provide excellent service Includes fundamentals for managers, fundamentals for employees, providing superior customer service and working with upset customers Also includes communicating with your customers, establishing service standards, building a customer service team and creating customer loyalty Prerequisite(s): Course Corequisites:

Credits:

2.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.pima.edu

Phone Number:

(520) 206-4500

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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