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Course Criteria
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3.00 Credits
Credit Hours: 150 Introduction to the definition, benefits and process of implementation of service level management (SLM) Includes compiling and maintaining the service catalog, service requirements and service level agreements (SLAs) and creating SLAs Also includes monitoring and tracking agreements, identifying and drafting reports, and evaluating and reviewing SLAs and the SLM process Prerequisite(s): Course Corequisites:
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3.00 Credits
Credit Hours: 150 Introduction to the definition, benefits and role of problem management process (PM) Includes the role of PM in aligning IT with business objectives, supporting the incident management process, managing and monitoring problem and error control and understanding support tools and related techniques Also includes proactively identifying and preventing problems and preparing problem management reports for distribution Prerequisite(s): Course Corequisites:
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50.00 Credits
Credit Hours: 050 Introduction to the Health Insurance Portability and Accountability Act (HIPAA) specifically for the administrator Includes HIPAA fundamentals, basics, the privacy rule and the security rule Prerequisite(s): Course Corequisites:
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3.00 Credits
Credit Hours: 150 Introduction to the Health Insurance Portability and Accountability Act (HIPAA) specifically for the professional Includes HIPAA fundamentals, basics, HIPAA transactions, code sets and identifiers, HIPAA privacy rule requirements, HIPAA security rule and crafting a plan Prerequisite(s): Course Corequisites:
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3.00 Credits
Credit Hours: 100 Introductionto the Health Insurance Portability and Accountability Act (HIPAA) specifically for the security specialist Includes HIPAA administrative procedures, physical safeguards, technical security services, technical security mechanisms and electronic signatures Prerequisite(s): Course Corequisites:
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3.00 Credits
Credit Hours: 250 Introduction to Public Key Infrastructure and Biometrics Implementation Includes Certificate Authority and Public Key Infrastructure (PKI) architecture, PKI policy, PKI pilot and smart cards Also includes Windows 2000 solutions for a secure desktop, wireless security, law and leglislation and computer forensics Prerequisite(s): Course Corequisites:
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25.00 Credits
Credit Hours: 25-300 IC3 is a starting point for students interested in learning computer and Internet basics Includes computing fundamentals, key office applications, and online access Prerequisite(s): Course Corequisites:
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3.00 Credits
Credit Hours: 250 This course prepares students for the LPI Exam 101, the first of two exams necessary for LPI Level 1 Certification Includes Linux basics, devices, file systems, and the file system hierarchy standard, installing software, XFree86, hardware and architecture, and installation Prerequisite(s): Course Corequisites:
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3.00 Credits
Credit Hours: 250 This course provides students with the knowledge and skills to manage accounts and resources in a Microsoft Windows Server 2003 environment Includes an introduction to administering accounts and resources, managing user and computer accounts, managing groups, managing access to objects in organizational units, implementing Group Policy (GPO), managing the user environment by using Group Policy, and introduction to security in Windows Server 2003 Prerequisite(s): Course Corequisites:
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3.00 Credits
Credit Hours: 150 This course provides students with the knowledge and skills that are needed to effectively maintain server resources, monitor server performance, and safeguard data on a computer running one of the operating systems in the Microsoft Windows Server 2003 family Includes preparing to administer a server, preparing to monitor server performance, monitoring server performance, maintaining device drivers, managing disks, managing data storage, managing disaster recovery, and maintaining software by using software update services Prerequisite(s): Course Corequisites:
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