ITD 283 - Info Tech Infrastructure Library IT Service Level Mgmt

Institution:

Pima Community College

Subject:

Description:

Credit Hours: 150 Introduction to the definition, benefits and process of implementation of service level management (SLM) Includes compiling and maintaining the service catalog, service requirements and service level agreements (SLAs) and creating SLAs Also includes monitoring and tracking agreements, identifying and drafting reports, and evaluating and reviewing SLAs and the SLM process Prerequisite(s): Course Corequisites:

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.pima.edu

Phone Number:

(520) 206-4500

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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