ITD 284 - Info Tech Infrastructure Library IT Problem Mgmt Proc

Institution:

Pima Community College

Subject:

Description:

Credit Hours: 150 Introduction to the definition, benefits and role of problem management process (PM) Includes the role of PM in aligning IT with business objectives, supporting the incident management process, managing and monitoring problem and error control and understanding support tools and related techniques Also includes proactively identifying and preventing problems and preparing problem management reports for distribution Prerequisite(s): Course Corequisites:

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.pima.edu

Phone Number:

(520) 206-4500

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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