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  • HT 133: Convention and Meetings Management

    3.00 Credits
    Mt Hood Community College

    Credits 3 (3 Lecture Hrs/Wk) - W This course covers the management and operation of the convention/ meetings market of the hospitality industry. It includes an introduction to the meetings industry, promotional activities, negotiating for meeting services, convention market salesmanship, customer service, and convention servicing. Facilities and event planning, and convention methods and techniques are explored at length. Proficiency Needed: Reading, Writing, Math.
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  • HT 140: Travel and Tourism Geography

    3.00 Credits
    Mt Hood Community College

    Credits 3 (3 Lecture Hrs/Wk) - F This course provides students with the basic concepts of geography by focusing on a broad overview of tourism throughout the Western Hemisphere. Primary emphasis is given to areas of touristic importance and the places and activities of greatest interest to potential touristvisiting areas around the Western Hemisphere. This course will cover basic concepts of physical geography, psychological and sociological factors affecting travel, immigration, customs and health requirements for Western Hemisphere travel. Cultural geography will also be discussed as each region within the Western Hemisphere is presented. Proficiency Needed: Reading, Writing.
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  • HT 141: Customer Service Management

    3.00 Credits
    Mt Hood Community College

    Credits 3 (3 Lecture Hrs/Wk) - W Customer Service, the buzzword of the 21st century, is a key element in the successful operations of business and industry. This course will provide a historical perspective of the customer service industry as it directly relates to the hospitality and tourism field as well as train students to develop and use excellent customer service skills. A total quality management approach with a global perspective to customer service will be employed. The new dimension of customer service on the Internet landscape will be incorporated into this program. Proficiency Needed: Reading, Writing.
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  • HT 142: Travel and Tourism Agency Operations

    3.00 Credits
    Mt Hood Community College

    Credits 3 (3 Lecture Hrs/Wk) - Sp This course will provide a general overview of the operations within a travel/tour agency office. It will include instruction on air travel, international travel, ground transportation, accommodations, cruises, and tours. Students will get hands-on experience in using reference and resource materials that are utilized in the real world. Selling and marketing of the travel product will also be introduced. The role of the travel counselor in today's changing travel industry environment will be discussed as well as current issues confronting the travel business. Proficiency Needed: Reading. Writing.
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  • HT 144: Destination Specialist

    2.00 Credits
    Mt Hood Community College

    Credits 2 (2 Lecture Hrs/Wk) - F/W The Destination Specialist program is designed by The Travel Institute (TTI ) to provide relevant information necessary for today's serious travel professionals, including those currently working in the field, students interested in a career in the travel industry and anyone interested in learning more about travel geography. The program will highlight one of the following geographic locations: North America, Western Europe, European Culture and Heritage, Caribbean, Pacific Rim, Latin America, Africa, etc. - and will build travel and tourism geographic knowledge of the area. The program goes beyond basic geography to include such information as how to get there, when to go, pre-trip counseling, accommodations, arrival information, spotlights on unique features and attractions, festivals and customs, and itinerary planning. Students who pass TTI 's DS exam will receive a Destination Specialist certificate from the Travel Institute. Because there are many different DS courses, students may repeat HT144. Proficiency Needed: Reading, Writing.
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  • HT 180A: Airline Computer Reservation System Training:Apollo

    3.00 Credits
    Mt Hood Community College

    Credits 3 (3 Lecture Hrs/Wk) - Sp This course offers an introduction to a major travel global distribution system (GD S) - Apollo/Galileo. Included is information on how to make reservations for airlines, car rentals, hotels, cruises, tour and other auxiliary travel services. In this entry-level course, students gain practical experience in building passenger name records (PNR ), the foundation of travel reservations. Prerequisite: HT104 or consent of instructor, and some knowledge of computers. Proficiency Needed: Reading, Writing.
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  • HT 180W: Airline Computer Reservation System Training:Worldspan

    3.00 Credits
    Mt Hood Community College

    Credits 3 (3 Lecture Hrs/Wk) - Sp This course offers hands-on computer training on a major airline computer software system. Students will learn to encode/decode, check for availability to sell airline seats and build a basic passenger name record (PNR ). Fare displays, pricing, ticketing and other aspects of the computer reservation system such as booking cars, hotel, seat assignments, queues, etc. will be taught. The student will have an overview of the kinds of information the system has to offer, and how to access and use the information. Prerequisite: HT104 or instructor permission; and some knowledge of computers. Proficiency Needed: Reading, Writing.
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  • HT 181: Computer Applications in the Hospitality Industry

    2.00 - 3.00 Credits
    Mt Hood Community College

    Credits 3 (2 Lecture - 2 Lab Hrs/Wk) - Sp This course will provide students with skills for operating hotel management and food and beverage operations computer systems. It will expose the student to the uses and applications of computer and hightechnology equipment in the hospitality industry. The course will cover types of computer hardware, applications software, operations software, and the evaluation and selection of computer systems. Property management systems will be investigated, including both front and back office applications and their interface devices. The food service area will include electronic cash registers, pre-checking equipment, precosting systems, menu engineering, beverage control systems, order entry, and back office management. A lab will be conducted weekly for student hands-on practice. Prerequisite: CIS120, and HT106; or consent of instructor. Co-requisite: HT105 or consent of instructor. Proficiency Needed: Reading, Writing, Math.
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  • HT 206: Hotel and Resort Operations Management

    3.00 Credits
    Mt Hood Community College

    Credits 3 (3 Lecture Hrs/Wk) - W This course includes a more detailed presentation of hotel and motel operations and management in specific areas including front office operations, housekeeping and sanitation, food and beverage, and facility operations, including risk management/security, accounting/financial operations, and hospitality services. Prerequisite: HT106 or consent of instructor. Proficiency Needed: Reading, Writing, Math.
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  • HT 207: Managing and Programming of Recreation and Sport Facilities

    3.00 Credits
    Mt Hood Community College

    Credits 3 (3 Lecture Hrs/Wk) - Sp This course is a general survey course to provide students with an understanding of the nature and scope of functions which occur at large, multi-use recreation and sport facilities, and require multi-skilled individuals to successfully manage their enterprise. The course will deal with the emerging recreational sport industry as well as the special event nature of high investment facilities which seek to optimize their use and cater to heavy public use. Recent experience of voter authorized expenditures or privately funded facilities will be utilized to provide students with the broadest understanding of career possibilities. Marketing strategies, management practices, and maintenance demands, along with techniques of providing a good experience for target users, which accrue economic benefits to the entire service area will be examined. An historical perspective of how public assembly activities have evolved over time will be explored to better understand the dynamics of recreation and sport activities and to anticipate future trends.
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