HT 141 - Customer Service Management

Institution:

Mt Hood Community College

Subject:

Description:

Credits 3 (3 Lecture Hrs/Wk) - W Customer Service, the buzzword of the 21st century, is a key element in the successful operations of business and industry. This course will provide a historical perspective of the customer service industry as it directly relates to the hospitality and tourism field as well as train students to develop and use excellent customer service skills. A total quality management approach with a global perspective to customer service will be employed. The new dimension of customer service on the Internet landscape will be incorporated into this program. Proficiency Needed: Reading, Writing.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.mhcc.edu

Phone Number:

(503) 491-6422

Regional Accreditation:

Northwest Commission on Colleges and Universities

Calendar System:

Quarter

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