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MMC 3407: Visual Communication in the Media
4.00 Credits
Rasmussen College-Eagan
This course examines how people understand their world through visual images. Students will examine how people visually gather, process, and interpret information presented through media sources. Prerequisite: none
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MMC 3407 - Visual Communication in the Media
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MNA 1161: Customer Service
4.00 Credits
Rasmussen College-Eagan
This course covers the basic concepts of essential communication skills needed in business to interact/work effectively with individuals and/or groups. Special areas of emphasis include solving problems, developing a customer service strategy, coping with challenging customers, increasing customer retention and surveying customer satisfaction. Prerequisite: none
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MNA 1161 - Customer Service
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MNA 1321: Meeting Management
4.00 Credits
Rasmussen College-Eagan
This course will introduce students to the basic tools and skills needed to host and facilitate a variety of types of meetings. The course will also study the theory and practice of parliamentary procedure skills that are used in larger and more formal assemblies. Prerequisite: none
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MNA 1321 - Meeting Management
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MNA 2134: Call Center Customer Service Representative Skills
4.00 Credits
Rasmussen College-Eagan
Considering the success of any call center rests in the hands of its Customer Service Representatives, it is critical that training, continual skills assessment and professional development opportunities are incorporated into the business cycle. This course will define the requisite skills for exemplar reps as well as discuss different assessment tools and skill building techniques. Further, this course will also examine Customer Relationship Management (CRM) principles specific to call routing applications. Prerequisite: none
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MNA 2134 - Call Center Customer Service Representative Skills
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MNA 2137: Call Center Strategic Leadership
4.00 Credits
Rasmussen College-Eagan
This course will focus on strategic leadership specific to assembling and preparing a strong team, defining quality assurance methodologies, determining appropriate performance metrics, executing motivation and retention strategies and understanding legal and personnel issues in correlation with strategic leadership as seen through project, financial and risk management. Prerequisite: none
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MNA 2137 - Call Center Strategic Leadership
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MNA 2138: Call Center Operations Management
4.00 Credits
Rasmussen College-Eagan
This course provides an introduction to technologies and tools available for call centers and their applications. Starting with the importance of site selection, facility design and management, this course will progress systematically through the process of developing a call center from inception to execution. Prerequisite: none
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MNA 2138 - Call Center Operations Management
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MNA 2139: Call Center Labor Force Management
4.00 Credits
Rasmussen College-Eagan
This course provides an introduction to determining the staffing requirements which balance customer requests and satisfaction and while meeting budget margins critical to the overall success of the business. As such, this course will focuses on the forecasting of labor force needs, staffing requests, understanding of daily service management requirements, and the benefits and barriers to the incorporation of automated software tools to assist in this process. Prerequisite: none
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MNA 2139 - Call Center Labor Force Management
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MSS 2000C: Introduction to Massage Therapy
3.00 Credits
Rasmussen College-Eagan
This course introduces basic massage therapy skills and knowledge necessary to becoming a massage therapist. Students will acquire the knowledge to develop a self care strategy by identifying body awareness and movement habits. Prerequisite: none
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MSS 2000C - Introduction to Massage Therapy
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MSS 2009C: Business and Wellness
3.00 Credits
Rasmussen College-Eagan
This course introduces the student to recognize an emergency and how to respond to specific injuries. The student will acquire First Aid and Cardiopulmonary Resuscitation (CPR) certification through the American Red Cross. A general introduction of nutrition and wellness with an emphasis on health promotion will be taught. Students will have the knowledge to take the National Certification Exam from the National Certification Board for Therapeutic Massage and Bodywork (NCBTMB). Prerequisites: Deep Tissue Massage, Sports Massage. This course is recommended for the last quarter.
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MSS 2009C - Business and Wellness
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MSS 2164: Kinesiology
4.00 Credits
Rasmussen College-Eagan
This course is an introduction to the skeletal and muscular system. An emphasis is on the fascial system and movement of the body. The students will have a basic knowledge of kinesiology. Prerequisite: Human Anatomy and Physiology I
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MSS 2164 - Kinesiology
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