MNA 2137 - Call Center Strategic Leadership

Institution:

Rasmussen College-Eagan

Subject:

Description:

This course will focus on strategic leadership specific to assembling and preparing a strong team, defining quality assurance methodologies, determining appropriate performance metrics, executing motivation and retention strategies and understanding legal and personnel issues in correlation with strategic leadership as seen through project, financial and risk management. Prerequisite: none

Credits:

4.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.rasmussen.edu

Phone Number:

(651) 687-9000

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Quarter

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