MNA 2138 - Call Center Operations Management

Institution:

Rasmussen College-Eagan

Subject:

Description:

This course provides an introduction to technologies and tools available for call centers and their applications. Starting with the importance of site selection, facility design and management, this course will progress systematically through the process of developing a call center from inception to execution. Prerequisite: none

Credits:

4.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.rasmussen.edu

Phone Number:

(651) 687-9000

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Quarter

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