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BMS 155E: KCL-Excellence in Service:Communicating with Your Customers
25.00 - 50.00 Credits
Pima Community College
Credit Hours: 25-050 An introduction to the fundamentals required to provide excellent customer service and the importance of communicating effectively with the customer Includes background information, interpersonal communication, telephone skills and e-mail etiquette Prerequisite(s): Course Corequisites:
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BMS 155E - KCL-Excellence in Service:Communicating with Your Customers
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BMS 155F: KCL-Excellence in Service:Establishing Service Standards
25.00 - 50.00 Credits
Pima Community College
Credit Hours: 25-050 An introduction to the fundamentals required to provide excellent customer service and the importance of establishing service standards Includes background information, understanding your customers, setting service standards and monitoring service standards Prerequisite(s): Course Corequisites:
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BMS 155F - KCL-Excellence in Service:Establishing Service Standards
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BMS 155G: KCL-Excellence in Service:Building a Customer Service Team
25.00 - 50.00 Credits
Pima Community College
Credit Hours: 25-050 An introduction to the fundamentals required to provide excellent customer service and the importance of building a customer service team Includes background information, selecting your employees, training your employees and motivating your employees Prerequisite(s): Course Corequisites:
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BMS 155G - KCL-Excellence in Service:Building a Customer Service Team
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BMS 155H: KCL-Excellence in Service:Creating Customer Loyalty
25.00 - 50.00 Credits
Pima Community College
Credit Hours: 25-050 An introduction to the fundamentals required to provide excellent customer service and the importance of creating customer loyalty Includes background information, creating dedicated employees, making your service memorable, and building a relationship Prerequisite(s): Course Corequisites:
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BMS 155H - KCL-Excellence in Service:Creating Customer Loyalty
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BMS 156: Investment Company/Variable Contracts Representative License
3.00 Credits
Pima Community College
Credit Hours: 3-500 To prepare students to pass the NASD (National Association of Security Dealers) Series 6 examination, which is required of individuals solicitating the purchase or sale of redeemable securities (mutual funds), variable contracts, and insurance premium funding programs (variable life) issued by companies Includes equity securities, debt securities, securities markets and investments risks Also includes mutual funds, mutual fnd accounts, variable annuities, variable life contracts, retirement plans and securities rule and regulations Prerequisite(s): Course Corequisites:
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BMS 156 - Investment Company/Variable Contracts Representative License
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BMS 157: Studies in Project Management
5.00 Credits
Pima Community College
Credit Hours: 5-600 Introduction to studies in project management Includes fundamentals, scope, time management, estimating cost, quality standards, and risk management Also includes the team, communications, contracts and procurement, coordination, and the process Prerequisite(s): Course Corequisites:
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BMS 157 - Studies in Project Management
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BMS 157A: Studies in Project Management:Fundamentals
25.00 Credits
Pima Community College
Credit Hours: 025 Introduction to Studies in project management fundamentals Includes background information and the project environment Also inlcudes the project manager and the project team Prerequisite(s): Course Corequisites:
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BMS 157A - Studies in Project Management:Fundamentals
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BMS 157B: Studies in Project Management:Scope
25.00 Credits
Pima Community College
Credit Hours: 025 Continuation of BMS 157A Includes project initiation and scope planning Also includes scope definition and verification, and scope change control Prerequisite(s): Course Corequisites:
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BMS 157B - Studies in Project Management:Scope
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BMS 157C: Studies in Porject Management:Time Management
25.00 Credits
Pima Community College
Credit Hours: 025 Continuation of BMS 157B Includes activity definition and sequencing, and assessing activity duration Also includes schedule development and schedule control Prerequisite(s): Course Corequisites:
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BMS 157C - Studies in Porject Management:Time Management
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BMS 157D: Studies in Project Management:Estimating Costs
25.00 Credits
Pima Community College
Credit Hours: 025 Continuation of BMS 157C Includes resources identification and cost approximateing Also includes cost budgeting and cost control Prerequisite(s): Course Corequisites:
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BMS 157D - Studies in Project Management:Estimating Costs
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