BMS 155F - KCL-Excellence in Service:Establishing Service Standards

Institution:

Pima Community College

Subject:

Description:

Credit Hours: 25-050 An introduction to the fundamentals required to provide excellent customer service and the importance of establishing service standards Includes background information, understanding your customers, setting service standards and monitoring service standards Prerequisite(s): Course Corequisites:

Credits:

25.00 - 50.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.pima.edu

Phone Number:

(520) 206-4500

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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