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BMS 144: KCL-Creative Thinking and Innovation
25.00 Credits
Pima Community College
Credit Hours: 025 Introduction to creative thinking and innovation for managers and employees who want to learn basic concepts of financial management Includes background information, analyzing your creativity, generating creative ideas and fostering creativity in the workplace Prerequisite(s): Course Corequisites:
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BMS 144 - KCL-Creative Thinking and Innovation
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BMS 145: Building a Successful Nonprofit Board
50.00 Credits
Pima Community College
Credit Hours: 050 Intorduction to building and creating a successful nonprofit board of directors Includes volunteerism, roles and responsibilities of board members, building a strong leadership team, McClelland's motivational model major gifts process, characteristics of genious people, the psychology of giving and asking and solicitation basics Prerequisite(s): Course Corequisites:
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BMS 145 - Building a Successful Nonprofit Board
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BMS 146: Preparing for Help Desk Analyst Certification
3.00 Credits
Pima Community College
Credit Hours: 100 Introduction to support anaylst certification program in the computer industry Includes the support industry and it's role, the qualities necessary of a support anaylst, communication skills, customer service, human resource issues, workplace ethics and the importance of teamwork Also includes basic computer systems, computer networks, common help desk tools, self-help technology, alternative support methods, system administration, creative problem solving and process integration Prerequisite(s): None Course Corequisites:
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BMS 146 - Preparing for Help Desk Analyst Certification
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BMS 147: Managing the Financial Reporting Function
50.00 Credits
Pima Community College
Credit Hours: 050 Introduction to the reporting function of financial management Includes introduction and overview, basics of financial reporting, governmental regulations and fiscal management Prerequisite(s): Course Corequisites:
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BMS 147 - Managing the Financial Reporting Function
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BMS 148: KCL-Advanced Interpersonal Communication
3.00 Credits
Pima Community College
Credit Hours: 075 Introduction to interpersonal communication at the advanced level Includes building relationships, communication with co-workers and communicating to build a positive culture Prerequisite(s): Course Corequisites:
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BMS 148 - KCL-Advanced Interpersonal Communication
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BMS 148A: KCL-Adv Interpersonal Communication:Building Relationships
25.00 Credits
Pima Community College
Credit Hours: 025 Introduction to building relationships in advanced interpersonal communication Includes communication styles and methods, first impressions and building rapport and building relationships through feedback Prerequisite(s): Course Corequisites:
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BMS 148A - KCL-Adv Interpersonal Communication:Building Relationships
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BMS 148B: KCL-Advanced Interpersonal Communication:Co-Workers
25.00 Credits
Pima Community College
Credit Hours: 025 Introduction to communication with co-workers in advanced interpersonal communication Includes communicating with supervisors, communicating with colleagues and subordinates and communicating with customers and vendors Prerequisite(s): Course Corequisites:
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BMS 148B - KCL-Advanced Interpersonal Communication:Co-Workers
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BMS 148C: KCL-Adv Interpersonal Communication:Build a Positive Culture
25.00 Credits
Pima Community College
Credit Hours: 025 Introduction to communicating to build a positive culture in advanced interpersonal communication Includes organizational culture, cultural networks and physical and emotional culture Prerequisite(s): Course Corequisites:
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BMS 148C - KCL-Adv Interpersonal Communication:Build a Positive Culture
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BMS 149: Call Center and Customer Relationship Management
3.00 Credits
Pima Community College
Credit Hours: 200 Techniques to work effectively with customers, in a call center or through the implementation of a customer relationship management process Includes types of services and skills needed to fulfill customers' needs Includes processes for reducing turnover and training effectively within a call center, and how to manage and evaluate employee performance Includes a study of the inbound call center, managerial roles and technologies that affect the call center, guidelines for establishing a call center and how to reduce the percentage of a call center's lost calls Also includes how to create customer loyalty, and the importance and fundamentals of Customer Relationship Management Prerequisite(s): Course Corequisites:
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BMS 149 - Call Center and Customer Relationship Management
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BMS 150: KCL-Introduction to e-Commerce
3.00 Credits
Pima Community College
Credit Hours: 100 Introduction to the basic elements of e-Commerce which includes building an e-Commerce business case Prerequisite(s): Course Corequisites:
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BMS 150 - KCL-Introduction to e-Commerce
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