BMS 146 - Preparing for Help Desk Analyst Certification

Institution:

Pima Community College

Subject:

Description:

Credit Hours: 100 Introduction to support anaylst certification program in the computer industry Includes the support industry and it's role, the qualities necessary of a support anaylst, communication skills, customer service, human resource issues, workplace ethics and the importance of teamwork Also includes basic computer systems, computer networks, common help desk tools, self-help technology, alternative support methods, system administration, creative problem solving and process integration Prerequisite(s): None Course Corequisites:

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.pima.edu

Phone Number:

(520) 206-4500

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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