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ITH 128C: Teamwork and Emotional Intelligence
25.00 Credits
Pima Community College
Credit Hours: 025 Overview of teamwork and emotional intelligence Includes social competence, the ability to influence others, participation and collaboration Prerequisite(s): Course Corequisites:
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ITH 128C - Teamwork and Emotional Intelligence
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ITH 128D: Increasing Emotional Intelligence
25.00 Credits
Pima Community College
Credit Hours: 025 Overview of the skills needed to increase emotional intelligence Includes how to become an effective contributor in the workforce Prerequisite(s): Course Corequisites:
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ITH 128D - Increasing Emotional Intelligence
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ITH 128E: Emotionally Intelligent Leader
25.00 Credits
Pima Community College
Credit Hours: 025 Overview and skills to develop emotional intelligence as a leader Includes how to develop emotional intelligence in others Prerequisite(s): Course Corequisites:
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ITH 128E - Emotionally Intelligent Leader
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ITH 128F: Building Interfunctional Relationships
25.00 Credits
Pima Community College
Credit Hours: 025 Overview of the concepts and practices to interact effectively with personnel in the workplace Includes communication to develop strong and productive work alliances across functional boundaries Prerequisite(s): Course Corequisites:
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ITH 128F - Building Interfunctional Relationships
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ITH 128G: Building Intercultural Relationships
25.00 Credits
Pima Community College
Credit Hours: 025 Overview of differing cultures in the business world Includes how to interact and communicate with people of different cultural backgrounds Prerequisite(s): Course Corequisites:
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ITH 128G - Building Intercultural Relationships
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ITH 128H: Building Intergender Relationships
25.00 Credits
Pima Community College
Credit Hours: 025 Overview of the differences in the language and communication behavior of men and women Includes how to modify communication behavior to be more clearly understood by the opposite gender Prerequisite(s): Course Corequisites:
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ITH 128H - Building Intergender Relationships
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ITH 128I: Working with Customers
25.00 Credits
Pima Community College
Credit Hours: 025 Concepts and skills to create and maintain relationships with customers Includes building rapport, creating value for customers, and utilizing communication skills Prerequisite(s): Course Corequisites:
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ITH 128I - Working with Customers
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ITH 128J: Working with Business Partners
25.00 Credits
Pima Community College
Credit Hours: 025 Concepts and skills to work business partners Includes key elements to build an effective relationship with business partners Prerequisite(s): Course Corequisites:
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ITH 128J - Working with Business Partners
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ITH 128K: Telephone Techniques
25.00 Credits
Pima Community College
Credit Hours: 025 Overview of effective telephone techniques Includes making a good impression when communicating over the telephone, importance of telephone etiquette, building trust over the telephone, and important non-verbal actions that are present in telephone interactions Prerequisite(s): Course Corequisites:
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ITH 128K - Telephone Techniques
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ITH 128L: Making Telephone Calls Count
25.00 Credits
Pima Community College
Credit Hours: 025 Overveiw of how to get the most out of a telephone call Includes how to handle challenges, listening techniques, cueing into the caller's feedback, handling conflict, and defusing an angry caller Prerequisite(s): Course Corequisites:
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ITH 128L - Making Telephone Calls Count
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