ITH 128L - Making Telephone Calls Count

Institution:

Pima Community College

Subject:

Description:

Credit Hours: 025 Overveiw of how to get the most out of a telephone call Includes how to handle challenges, listening techniques, cueing into the caller's feedback, handling conflict, and defusing an angry caller Prerequisite(s): Course Corequisites:

Credits:

25.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.pima.edu

Phone Number:

(520) 206-4500

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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