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ITB 205: Six Sigma Black Belt Refresher
50.00 Credits
Pima Community College
Credit Hours: 050 Overview and refresher to update Six Sigma Black Belt skills Includes the following: Define-Measure-Analyze -Improve-Control (DMAIC) phase activities Prerequisite(s): Course Corequisites:
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ITB 205 - Six Sigma Black Belt Refresher
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ITB 206: Project Management Negotiations and Conflict Managment
3.00 Credits
Pima Community College
Credit Hours: 100 Concepts, techniques and skills for effective conflict management and negotiations Includes the differences between the old and new ideas about conflict, as well as the application of practical skills in confilct management and the shortcomings of positional bargaining Prerequisite(s): Course Corequisites:
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ITB 206 - Project Management Negotiations and Conflict Managment
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ITB 207: Management Skills for Technical Professionals
3.00 Credits
Pima Community College
Credit Hours: 150 Introduction to management fundamental concepts for the Information Technology professional Includes a focus on communcation skills, basic management skills, and administrative skills Prerequisite(s): Course Corequisites:
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ITB 207 - Management Skills for Technical Professionals
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ITB 207A: Management Skills for Technical Professionals:Communication
50.00 Credits
Pima Community College
Credit Hours: 050 Introduction to management fundamental concepts for the Information Technology professional Includes a focus on communication skills Prerequisite(s): Course Corequisites:
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ITB 207A - Management Skills for Technical Professionals:Communication
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ITB 207C: Management Skills for Technical Professionals:Administrative
50.00 Credits
Pima Community College
Credit Hours: 050 Introduction to management fundamental concepts for the Information Technology professional Includes a focus on administrative skills Prerequisite(s): Course Corequisites:
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ITB 207C - Management Skills for Technical Professionals:Administrative
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ITB 208: Certified Knowledge Management
3.00 Credits
Pima Community College
Credit Hours: 100 Concepts in cutting-edge knowledge managment techniques Includes essential knowledge management framework strategies Also includes a focus on the implementation of necessary tools and procedures to create and maintain a world-class knowledge managment environment Prerequisite(s): Course Corequisites:
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ITB 208 - Certified Knowledge Management
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ITB 209: Process Modeling I
3.00 Credits
Pima Community College
Credit Hours: 150 Concepts, techniques, and the seven steps to effective and efficient model building Includes how to analyze and improve processes through the application of Process Modeling to build a series of case studies that teach every detail needed to build models Prerequisite(s): Course Corequisites:
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ITB 209 - Process Modeling I
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ITB 210A: HDI Customer Support Specialist
3.00 Credits
Pima Community College
Credit Hours: 100 Introduction to the concepts, skills, and techniques that provide the highest level of customer service and support Includes call center environment's processes, procedures and basic tools and technologies Also inlcudes everyday solutions for addressing the attitudes, behaviors and relationships between customers and the support team Prerequisite(s): Course Corequisites:
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ITB 210A - HDI Customer Support Specialist
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ITB 210B: HDI Help Desk Analyst
3.00 Credits
Pima Community College
Credit Hours: 100 Introduction to the concepts, techniques, and skills that provide the highest level of customer service and support Includes the call center environment's processes, procedures, basic tools, and technologies Includes everyday solutions for addressing the attitudes, behaviors and relationships between customers and the support team Also focuses on essential help desk analyst skills, understanding help desk tools and problem-solving Prerequisite(s): Course Corequisites:
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ITB 210B - HDI Help Desk Analyst
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ITB 211: HDI Help Desk Manager and Senior Analyst
3.00 Credits
Pima Community College
Credit Hours: 250 Content, knowledge and skills to provide senior level help desk professionals with the knowledge necessary to successfully manage the strategic and tactical aspects of their support organizations Includes an in-depth analysis of strategic support center operations and management skills Also includes help desk senior analyst operations and management skills Prerequisite(s): Course Corequisites:
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ITB 211 - HDI Help Desk Manager and Senior Analyst
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