ITB 210B - HDI Help Desk Analyst

Institution:

Pima Community College

Subject:

Description:

Credit Hours: 100 Introduction to the concepts, techniques, and skills that provide the highest level of customer service and support Includes the call center environment's processes, procedures, basic tools, and technologies Includes everyday solutions for addressing the attitudes, behaviors and relationships between customers and the support team Also focuses on essential help desk analyst skills, understanding help desk tools and problem-solving Prerequisite(s): Course Corequisites:

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.pima.edu

Phone Number:

(520) 206-4500

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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