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SABU CUS3: Managing Customer Service
0.00 Credits
Ivy Tech Community College
Students will discover the dynamite methods for bringing out the best in teams, measuring customer service, and learning what they need to do to anticipate the needs of their reps and their customers. Students will unlock the power of leading by example and setting new trends for customer service in their growing business. Course includes information on how to evaluate customers and what to do with the data once you have it. The class will help identify how customer service stacks up right now, and how they can build on even the sharpest of service policies. Student will learn how to learn how to communicate, resolve complaints, and foster winning traits in each rep.
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SABU CUS4: Guiding Customer Conversations
0.00 Credits
Ivy Tech Community College
The purpose of this module is to give service providers skills for conducting conversations that effectively attend to external and internal customers¿ human and business needs.
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SABU CUS4 - Guiding Customer Conversations
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SABU CUS5: Healing Customer Relationships
0.00 Credits
Ivy Tech Community College
The purpose of this module is to develop skills that help service providers serve customers who are concerned, angry, or upset. Part two of the workshop: The purpose of this module is to enhance the ability of service providers to make customers feel valued, thereby creating experiences so surprisingly positive and memorable that customers will tell others about them and will want to sustain and build their own relationships with the organizations.
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SABU CUS5 - Healing Customer Relationships
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SABU CUS6: Customer Service Workshop: Serving a World of Customers/Teaming Up for Seamless Service
0.00 Credits
Ivy Tech Community College
The purpose of this module is to help service providers learn and apply skills for providing helpful, sensitive and respectful service that is tailored to customer¿s needs. 2. The purpose of this module is to explore what it takes to deliver seamless service and to develop skills for addressing service issues with fellow service providers.
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SABU CUS6 - Customer Service Workshop: Serving a World of Customers/Teaming Up for Seamless Service
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SABU CUS7: Customer Service
0.00 Credits
Ivy Tech Community College
Students learn how to respond positively in difficult customer service situations. This program emphasizes the value of a positive, proactive, ¿here¿s what I CAN do¿ mindset in providing consistent, high-quality service on a day-in day-out basis. This course also reinforces the fact that the employee has a far greater impact on the customer¿s positive perception of the organization than the manager, the organization¿s customer service policies, or a marketing campaign.
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SABU CUS7 - Customer Service
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SABU CUS8: Excellence In Customer Service
0.00 Credits
Ivy Tech Community College
Provides workforce training in Customer Service, etiquettes of answering phone, dealing with the problem callers, greeting responses, alternative dialogues & problem resolution.
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SABU CUS8 - Excellence In Customer Service
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SABU CUS9: Customer Service and Professionalism Training
0.00 Credits
Ivy Tech Community College
The purpose of this session is to provide participants with the skills, knowledge, and techniques for delivering excellent customer service and professionalism. Participants will be provided with an overview of customer service and professionalism basics, provided examples of what each looks like behaviorally, provided opportunities to practice ¿best practice¿ customer service and professionalism behaviors, and given time to develop action plans to incorporate the new skills, knowledge, and behaviors into their daily work habits.
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SABU DEF1: Defense Acquisitions Fundamentals
0.00 Credits
Ivy Tech Community College
Based on DAWIA's training, this course will cover basic Acquisition terminology and processes throughout the life-cycle of a product. Participants will gain an understanding of Defense Acquisitions with hands-on training that can be applied in the workplace.
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SABU DIS1: Disney Institute- Disney¿s Approach to Quality Service
0.00 Credits
Ivy Tech Community College
Ivy Tech Community College ¿ Northeast, the Fort Wayne Chamber of Commerce, Indiana¿s NewsCenter and the Disney Institute have partnered to bring you Disney¿s Approach to Quality Service. You will learn ways to instill your team with a sense of pride and passion that is sure to exceed expectations. Explore Disney¿s approaches to business through program models that pique curiosity and encourage support for positive change. Attendees will be inspired and eager to adapt these ideas to the needs of the organization.
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SABU DIS2: Disney Institute- Disney¿s Approach to Leadership Excellence
0.00 Credits
Ivy Tech Community College
Ivy Tech Community College ¿ Northeast, the Fort Wayne Chamber of Commerce, Indiana¿s News Center and the Disney Institute have partnered to bring you Disney¿s Approach to Leadership Excellence. Utilizing the successful management principles and business philosophies of the Disney Organization, Disney Institute provides a unique and compelling opportunity to truly change the way you do business by changing the way you think about business.
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SABU DIS2 - Disney Institute- Disney¿s Approach to Leadership Excellence
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