SABU CUS5 - Healing Customer Relationships

Institution:

Ivy Tech Community College

Subject:

Description:

The purpose of this module is to develop skills that help service providers serve customers who are concerned, angry, or upset. Part two of the workshop: The purpose of this module is to enhance the ability of service providers to make customers feel valued, thereby creating experiences so surprisingly positive and memorable that customers will tell others about them and will want to sustain and build their own relationships with the organizations.

Credits:

0.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Multiple

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.ivytech.edu

Phone Number:

(317) 921-4800

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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