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PDCC 032: Presentation
0.00 Credits
Massasoit Community College
This one-day workshop is designed for individuals who wish to improve their presentation skills. Participants learn techniques and tools for delivering an effective presentation and use this information to prepare and videotape their own presentations.
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PDCC 033: Sexual Harassment
0.00 Credits
Massasoit Community College
Handling a sexual harassment complaint is difficult, but it can mean the difference between a lawsuit and internal resolution. This workshop will define sexual harassment and identify types of harassment. You will learn sexual harassment compliance, and how to interview the alleged offender and what appropriate action to take.
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PDCC 034: Process Improvement
0.00 Credits
Massasoit Community College
This is a Total Quality Management warm up: cost and causes of poor quality, four phases in the continuous improvement/problem solving process, building problem solving toolkits, analyzing problem tools, creating solutions, action tools, and more.
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PDCC 035: Cust Prob Solving
0.00 Credits
Massasoit Community College
How well do you satisfy your customer needs? This work- shop deals with understanding the customer satisfaction triangle; obstacles to listening to your customer; minimize the noise factor, common customer concerns; prioritizing customer feedbacks; evaluating customer focus data and more.
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PDCC 035 - Cust Prob Solving
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PDCC 036: Protecting Confidentiality
0.00 Credits
Massasoit Community College
The information you need to work with clients effectively can best be obtained in an atmosphere of trust and confidentiality. Breaching this confidentiality can cause many repercussions, from loss of that trust to litigation. This seminar focuses on common errors in handling confidential information, and offers strategies for taking a proactive approach to managing this information. Upon com- pletion of this seminar participants will demonstrate under- standing of practical strategies for managing confidential information.
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PDCC 037: Quality Management
0.00 Credits
Massasoit Community College
This seminar is for every company wishing to build a work environment committed to Total Quality Management. Recognizing that every function in an organization is responsible for quality, this seminar presents the method- ology of continuous improvement for every company process.
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PDCC 038: Read/Writing
0.00 Credits
Massasoit Community College
The primary focus of this course is placed on improving basic reading comprehension and writing skills. Emphasis will be placed on critical thinking techniques, skimming and scanning techniques, and vocabulary.
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PDCC 039: Sales Skills
0.00 Credits
Massasoit Community College
This interactive workshop is designed for all in-person sales professionals. Learning to sell products and services successfully requires understanding and mastering key components of in-person sales. Topics include: presentation essentials, reading the customer, selling yourself and successfully driving/closing the sale.
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PDCC 040: Strategic Plan
0.00 Credits
Massasoit Community College
Learn about trends in strategic planning, seven elements to strategic planning, strategic analysis, long term objectives integrated programs, financial projections and more.
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PDCC 041: Stress Manag
0.00 Credits
Massasoit Community College
Are you or your employees stressed? If you see a decrease in performance, low morale and motivation, excessive absenteeism and high turnover, this course is for you. You and your employees will become aware of some causes of stress. Become aware of the many different causes of stress. Results of managing stress will increase performance and morale, motivate employees, reduced absenteeism and low turnover.
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