PDCC 035 - Cust Prob Solving

Institution:

Massasoit Community College

Subject:

Professional Developmnt Center

Description:

How well do you satisfy your customer needs? This work- shop deals with understanding the customer satisfaction triangle; obstacles to listening to your customer; minimize the noise factor, common customer concerns; prioritizing customer feedbacks; evaluating customer focus data and more.

Credits:

0.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.massasoit.mass.edu

Phone Number:

(508) 588-9100

Regional Accreditation:

New England Association of Schools and Colleges

Calendar System:

Semester

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