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MNA 1161: Introduction to Customer Service FA SP
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3.00 Credits
Tallahassee State College
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The course presents a practical approach to understanding and implementing the basic concepts of customer service and focuses on developing effective skills in satisfying internal and external customers in a wide variety of organizational settings. Emphasis on importance of maintaining a positive attitude and attention to detail. Topics include projecting a professional attitude and image, dealing with customers/clients, time management, effective communication, resolving complaints, working in a culturally diverse setting, and evaluating the service function. Contact: 3 hours.
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MNA 2100: Human Relations FA SP SU
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3.00 Credits
Tallahassee State College
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Prerequisite: satisfactory completion of College Preparatory English (ENC2202), College Preparatory Reading (REA0002) and Elementary Algebra (MAT0024) or appropriate placement scores. Discussion and experiential use of the basic principles derived from the behavioral sciences as they apply to the relationships among persons in the work setting. Contact: 3 hours.
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MNA 2100 - Human Relations FA SP SU
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MNA 2130: Business Writing FA SP
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3.00 Credits
Tallahassee State College
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Prerequisite: Satisfactory completion of College Preparatory English (ENC0020), REA0002, and MAT0020, or appropriate placement score. Emphasis on effective writing in business communications. Stress on clarity, conciseness, and directness in handling a variety of business communications. Concepts of human relations as they affect written and oral communications are included. Contact: 3 hours.
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MNA 2300: Human Resource Management FA
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3.00 Credits
Tallahassee State College
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Prerequisite: satisfactory completion of College Preparatory English (ENC2202), College Preparatory Reading (REA0002) and Elementary Algebra (MAT0024) or appropriate placement scores. A study of the knowledge and skills in the management task which focuses primarily on the management of people. Contact: 3 hours.
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MNA 2345: Introduction to Effective Supervision I OD
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3.00 Credits
Tallahassee State College
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Designed to provide supervisors an opportunity to acquire general and specific interpersonal skills. Contact: 3 hours. AS degree credit only.
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MNA 2346: Introduction to Effective Supervision II OD
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3.00 Credits
Tallahassee State College
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Continued development of general specific interpersonal skills for supervisors. Contact: 3 hours. AS degree credit only.
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MNA 2764: Leadership Development Through the Classics OD
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3.00 Credits
Tallahassee State College
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This course will help to develop leadership ability through the integration of theoretical concepts of leadership and group dynamics. Opportunities to identify a personal philosophy of leadership are included. Participants are encouraged to develop their leadership potential and to engage in productive leadership behavior. Contact: 3 hours.
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MSL 1001: Basic Officership Tba 1.0 Tba
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3.00 Credits
Tallahassee State College
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This course is an introduction to Military Science; it also establishes a basic foundation into officership. Classes are held at TCC, a lab is required on Wed. 3:30P- 5:00P. Physical fitness training is held at FSU and TCC on M, W, and F 6:30A- 7:30A. Contact: FSU/TCC ROTC 644-1016.
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MSL 1002: Basic Officership TBA 1.0 TBA
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3.00 Credits
Tallahassee State College
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Prerequisite: MSL1001. This course is an introduction to Military Science; it also establishes a basic foundation into officership. Classes are held at TCC, a lab is required on Wed. 3:30P- 5:00P. Physical fitness training is held at FSU and TCC on M, W, and F 6:30A- 7:30A. Contact: FSU/TCC ROTC 644-1016.
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MSL 1002 - Basic Officership TBA 1.0 TBA
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MSL 2101: Leadership Teamwork TBA 1.0 TBA
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3.00 Credits
Tallahassee State College
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Prerequisite: MSL1001. This course is a continuation of Basic Officership (MSL1001), the basic foundation into officership. It also focuses on developing leadership and teamwork. Classes are held at TCC, a lab is required on Wed. 3:30P- 5:00P. Physical fitness training is held at FSU and TCC on M, W, and F 6:30A- 7:30A. Contact: FSU/TCC ROTC 644-1016.
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