MNA 1161 - Introduction to Customer Service FA SP

Institution:

Tallahassee State College

Subject:

Description:

The course presents a practical approach to understanding and implementing the basic concepts of customer service and focuses on developing effective skills in satisfying internal and external customers in a wide variety of organizational settings. Emphasis on importance of maintaining a positive attitude and attention to detail. Topics include projecting a professional attitude and image, dealing with customers/clients, time management, effective communication, resolving complaints, working in a culturally diverse setting, and evaluating the service function. Contact: 3 hours.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.tsc.fl.edu/

Phone Number:

(850) 201-6200

Regional Accreditation:

Southern Association of Colleges and Schools

Calendar System:

Semester

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