|
|
|
|
|
|
|
|
|
|
Course Criteria
Add courses to your favorites to save, share, and find your best transfer school.
-
3.00 Credits
This course develops basic communication and computational skills useful in business environments where customers are served.
-
2.00 Credits
Introduces students to the services industry. Topics include an introduction to the service industry business environment; an introduction to life-long learning, work ethic and positive behaviors required for exceptional customer services. Other topics provide an introduction to customer relations, team building, and basic business principles.
-
4.00 Credits
Provides students with the skills necessary to communicate with customers and successfully manage that relationship in both telephone and face-to-face situations. Topics include communicating effectively with customers, developing rapport with customers, problem-solving in customer service, and developing telephone skills, sales skills, managing the difficult customer, and managing the multi-cultural customer. Computer-Based Training (CBT) is used to allow students to practice skills using simulated business situations.
-
3.00 Credits
Provides students with the fundamentals of computer skills used in a customer service environment. Topics include introduction to computer technology, Windows environment, word processing, spreadsheet, databases, e-mail, and credit card processing.
-
2.00 Credits
Provides students with the fundamentals of basic business skills used in the customer service environment. Topics include introduction to business correspondence, basic business calculations, change management, managing multiple tasks and priorities, and tools for team problem-solving and service improvement.
-
2.00 Credits
Provides students with skills that will allow them to present a positive image to both co-workers and customers. Topics include personal wellness, stress management, positive image, and job interview skills.
-
4.00 Credits
Prerequisite: High School Algebra II with a "C" average or exit Math 0098.Introduces the fundamentals of chemistry including general principles of atomic structures, bonding, reactions, gases, water, solutions, pH and elementary organic chemistry and biochemistry. (S)
-
4.00 Credits
Prerequisite: MATH 1111, with a grade of "C" or better.Explores the discipline of chemistry through an understanding of the basic laws and properties of matter, stoichiometry, atomic structure, chemical bonding, gas laws, solutions and the physical states of matter. Requires laboratory experimentation which illustrates applications of concepts studied in lecture. (F,S,M)
-
4.00 Credits
Prerequisite: CHEM 1211K. Continues the exploration of the discipline of chemistry begun in CHEM 1211. Focuses on the more quantitative aspects of chemistry including chemical equilibria, kinetics, acid-base, solubility product, electrochemistry and coordination compounds. Requires laboratory development of techniques necessary to identify common metallic and non-metallic ions. (S,M)
-
4.00 Credits
Prerequisite: CHEM 1212K. Introduces the chemistry of organic compounds including aliphatic and aromatic hydrocarbons, stereo-chemistry, monofunctional compounds and some polyfunctional compounds. Requires the illustration of techniques for synthesis, separation, purification and identification of organic compounds in the laboratory. (F,M)
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Privacy Statement
|
Terms of Use
|
Institutional Membership Information
|
About AcademyOne
Copyright 2006 - 2025 AcademyOne, Inc.
|
|
|