CCSS 1162 - Customer Contact Skills

Institution:

Dalton State College

Subject:

Description:

Provides students with the skills necessary to communicate with customers and successfully manage that relationship in both telephone and face-to-face situations. Topics include communicating effectively with customers, developing rapport with customers, problem-solving in customer service, and developing telephone skills, sales skills, managing the difficult customer, and managing the multi-cultural customer. Computer-Based Training (CBT) is used to allow students to practice skills using simulated business situations.

Credits:

4.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.daltonstate.edu/

Phone Number:

(706) 272-4436

Regional Accreditation:

Southern Association of Colleges and Schools

Calendar System:

Semester

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