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TLS 102: Teleservices Practicum I
1.50 Credits
Cochise College
Prerequisite(s): TLS 101 and sponsorship by a teleservices provider. A practical guide to the use of information management systems in teleservice processes and in fulfilling the roles and duties of the entry level teleservices employee. Includes a comprehensive introduction to and extensive use of computer based teleservice operating systems. 4.5 hours laboratory.
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TLS 103: Customer Service in The Teleservices Industry
6.00 Credits
Cochise College
Prerequisite(s): TLS 101 and 102 and sponsorship by a teleservices provider. A practical study of the duties and responsibilities of the teleservices employee, focusing on the customer enrollment process, customer service responsibilities and the creation and maintenance of customer accounts. Includes a review of customer confidentiality and the issue of fraud, both internal and external. 5 hours lecture, 3 hours laboratory.
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TLS 103 - Customer Service in The Teleservices Industry
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TLS 104: Teleservices Practicum II: Customer Service
1.50 Credits
Cochise College
Prerequisite(s): Completion of TLS 101, 102 and 103, and sponsorship by a teleservices provider. A practical guide to the use of information management systems in teleservice customer service activities. Includes a comprehensive introduction to and extensive use of computer based resources. 4.5 hours laboratory.
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TLS 104 - Teleservices Practicum II: Customer Service
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WFD 101: Essentialworkplace Skills
0.25 Credits
Cochise College
Prerequisite(s): None. An integrated series of entry-level skills seminars designed to enhance the overall effectiveness and value to the organization of public and private sector employees. Seminars combine current theory with practical application and are focused on the mastery of the topic under study. Each seminar provides a minimum of four hours instruction. 0.25 hour lecture. WFD 101A EffectiveWorkplace Communications WFD 101B Business Ethics and Etiquette WFD 101C Excellent Customer Service WFD 101D Elements of Critical Thinking and Decision Making WFD 101E The Personal Dimension WFD 101F Working as Part of a Team WFD 101G Leadership Styles and Skills WFD 101H Resolving Conflict and Managing Stress
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WFD 101 - Essentialworkplace Skills
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WFD 110: Workforce Skill Development
0.25 Credits
Cochise College
Prerequisite(s): None. Seminars or workshops designed to enhance the overall effectiveness and value to the organization of public and private sector employees. Classes combine current theory with practical application and are focused on the mastery of with practical application and are focused on the mastery of the topic under study. Each seminar provides a minimum of four hours of instruction. 0.25 hour lecture. WFD 110A Coaching for Performance Improvement WFD 110B Motivation WFD 110C Personality Preferences WFD 110D Time Management WFD 110E Conflict Resolution WFD 110F Change Management WFD 110G Community Crisis Support Training WFD 110H Character and Ethics WFD 110I Effective Delegation Skills WFD 110J Planning and Organizing I WFD 110K Planning and Organizing II
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WFD 110 - Workforce Skill Development
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WFD 120: Special Topics in Substance Abuse Education
0.25 - 1.00 Credits
Cochise College
Prerequisite(s): None. Seminars or Workshops designed to enhance the overall awareness, effectiveness and value to the organization of public and private- sector employees in substance abuse awareness, prevention and treatment. Classes combine current theory with practical application and emerging issues, and may include topics such as addiction, criminal justice impact, impact on the family, community networking and individual programs. These classes are focused on the mastery of the substance abuse topic under study. Titles and credit hours for this course will vary at each offering dependent on the topic.
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WFD 120 - Special Topics in Substance Abuse Education
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WLD 100: Introduction Towelding
3.00 Credits
Cochise College
Prerequisite(s): None. This course will provide students with a basic knowledge of the main welding processes. Students will acquire the knowledge to safely set up, and operate oxyacetylene torches, SMAW, GMAWand GTAW machines on ferrous and non-ferrous materials. 2 hours lecture, 3 hours laboratory.
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WLD 100 - Introduction Towelding
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WLD 105: Oxyacetylenewelding
3.00 Credits
Cochise College
Prerequisite(s): None. Safety practices, set-up and operation of oxyacetylene welding equipment. Welding in flat, horizontal and overhead positions of standard alloys of steel. Also brazing ferrous metals. 2 hours lecture, 3 hours laboratory.
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WLD 105 - Oxyacetylenewelding
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WLD 106: Arcwelding
3.00 Credits
Cochise College
Prerequisite(s): None. Safety practices, set-up and operation of arc welding equipment. Techniques of joining metals in all positions by electric arcs with the use of the electrode. 1 hour lecture, 4 hours laboratory.
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WLD 106 - Arcwelding
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WLD 128: Gas Metal Arcwelding
3.00 Credits
Cochise College
Prerequisite(s): None This is a basic course in the Gas Metal Arc Welding (GMAW) process covering safety, set-up, and operation of gasmetal arc welding equipment, using solid wire on various thicknesses of ferrous metal. 2 hours lecture, 3 hours laboratory.
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