TLS 103 - Customer Service in The Teleservices Industry

Institution:

Cochise College

Subject:

Description:

Prerequisite(s): TLS 101 and 102 and sponsorship by a teleservices provider. A practical study of the duties and responsibilities of the teleservices employee, focusing on the customer enrollment process, customer service responsibilities and the creation and maintenance of customer accounts. Includes a review of customer confidentiality and the issue of fraud, both internal and external. 5 hours lecture, 3 hours laboratory.

Credits:

6.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Multiple

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.cochise.edu

Phone Number:

(520) 515-0500

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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