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Course Criteria
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The 40-hour Animal Control Officer Certification Course is designed to provide basic instruction in areas of concern to personnel whose duties include capture, control, keeping, and disposing of domestic and wild animals.
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This 40-hour program is designed specifically for the challenges and tasking faced by today's supervisor and leader in the Fire and Rescue profession. This 10 module presentation takes participants through a step by step process covering: the new team leader, change, resolving conflict, managing a diverse workplace, effective communication skills, human resource basics, coaching, hostile environments, best practices for managers, and customer service. Participants will be able to conceptually grasp the knowledge and demonstrate the fundamental skills sought in all quality leaders, managers, and supervisors.
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What sort of returns should you expect from your training investments? The question has never been more urgent. Businesses around the world, seeing that effective learning is essential in the knowledge economy, are poring vast resources into training and learning. This workshop will provide practical, proven processes any company can apply to transform a traditional training organization into a training enterprise that focuses on hidden costs, zeros in on current and crucial business issues and consistently meets customer's needs. This workshop is based on the book "Running Training like a Business" written by David van Adelsberg and Edward A Trolley. Each participant will receive a copy of the book.
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Poor management of accounts receivables was a major reason for the 16% increase of business bankruptcies last year. In today's easy-credit times, when most of your customers have many debts other than yours, you must become their first priority. This workshop will show you how. Some of the topics covered are: what you do to begin collecting money immediately, the Persuader System, creating a formal collection policy, how to effectively use a credit application, letters, notices, and telephone calls that motivate your customers to pay and how to use your customer's credit bureau report to mine for gold. Each participant will receive a copy of Cody Flecker's book "Collect Your Money: A Guide to Collecting Outstanding Accounts Receivables for Your Business."
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Running an effective department requires good management skills. This workshop will focus on the special skills relevant to accounts payable. Accounts payable managers have the difficult task of raising issues within the organization in setting policies that govern critical issues. Such matters as taking discounts, cleaning up vendor files, payment timing are issues that often must be brought up to management. If the accounts payable manager does not raise the issue, the matter will be ignored-often to the detriment of the company's bottom line. Just a few of the many topics covered are: invoice handling, check preparation printing and filing, exception and rush processing, errors and duplicate payments, making your Accounts Payable Department first rate, managing the staff and staff motivation and morale. Each participant will receive a copy of Mary Ludwig's book, "Accounts Payable: A Guide to Running an Efficient Department.
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Previous keyboarding, document processing and word processing experience strongly recommended. Computerized diagnostic tests identify individual weaknesses at various levels of proficiency in keyboarding. Alphabetic, numeric, and speed drills improve keyboarding accuracy. Includes ten-key number pad. SELF-PACED COURSE
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Instruction in touch system of alphabetic and numeric keyboarding on computer as well as ten-key number pad. Skills can be used on computer and electronic terminals. This course may not be used for credit as part of the Office Systems Technology degree program. SELF-PACED COURSE
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An introduction to keyboarding on the computer in MS Word. Learn touch typing skills including alphabetic, numeric, punctuation/symbol keys, and ten-key numeric keypad. Develop speed and accuracy, and create letters, memos, manuscripts, and tables. SELF-PACED COURSE
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