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Course Criteria
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3.00 Credits
Provides an overview of the fundamentals of housekeeping management. This course describes the management functions, tools and practices required in today's lodging and institutional housekeeping departments. (3 hour lecture)
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1.00 Credits
Provides the student with the opportunity to acquire knowledge of and use the MICROSx Point of Sales as a valuable and accurate tool to control the complete operation of hotels and restaurants. Students will gain knowledge and hands on experience from the initial ordering process to the final server's activity on the floor, as well as knowledge of the related hardware and software. Cost controls, labor cost, inventories, payroll, and system maintenance for optimal performance will be analyzed in depth. Special fee. (1 hour lecture) Ages are studied briefly as an introduction. (3 hour lecture)
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3.00 Credits
Covers the principles and procedures involved in an effective food and beverage control system, including standards determination, the operation budget, income and cost control, menu pricing, and computer applications. (3 hour lecture)
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1.00 Credits
Introduces students to the responsibilities and liabilities incurred by establishments and individuals who serve alcoholic beverages and to the local state of Florida, and federal regulations related to the sale and consumption of alcoholic beverages. Students will gain knowledge of the effects of alcohol and how to evaluate guests while avoiding difficult situations. Prerequisite: HFT 1000. Special fee. (1 hour lecture)
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3.00 Credits
Provides the opportunity to examine issues surrounding the need for individualized security and surveillance programs, risk management and review systems. The student will examine a wide variety of security and safety equipment procedures and discuss guest protection, internal security for asset protection, and OSHA regulations that apply to lodging properties. (3 hour lecture)
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3.00 Credits
A study of worldwide nationalities in terms of geography, economic descriptors and environmental condition. Major attractions of various countries at specific times, including cultural, industrial, historical and artistic displays, are emphasized. Seasonal attractions such as festivals, camping, sports, etc. are specified. A.S. degree credit only. (3 hour lecture)
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3.00 Credits
Prepares students for employment opportunities requiring a knowledge of the operation of a travel agency. Students learn basic organization and management principles; staffing; legal aspects; building new sales accounts, and working with the effect of deregulation on the travel industry. (3 hour lecture)
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3.00 Credits
A concentration on the behavioral relationship necessary for the successful closing of a sale. Covers personal appearance, verbal skills, attitudinal factors, telephone competence, group presentation capabilities, and customer service requirements. (3 hour lecture) is required to research the performance history of the roles and scenes studied as well as to uncover the subtexts and the inner line of character development. Attention will be given to both Stanislavsky and improvisation techniques as methods by which the actor comes closer to the full reality of a part. May be repeated for credit. (3 hour lecture)
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3.00 Credits
Combines a study of usable motivational theory as applied to the airline and travel industries with basic market analysis and identification techniques, including identifying primary travel routes and markets, an understanding of the needs and wants of potential customers, and the enterprise's ability to satisfy these perceived needs. Market segmentation, statistically valid market surveying, and the professional marketing management skills required to ensure airline and travel agency market penetration will be stressed. (3 hour lecture)
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3.00 Credits
A comprehensive study of the facilities, equipment, and resources required to operate a travel agency. Knowledge in the use of all related reference promotional materials and supporting sales documentation. Student will demonstrate skills in out-of-the-office "tools" to include audiovisual equipment andproper display techniques, proper use of the telephone, alternate communications facilities, and office equipment will be stressed. (3 hour lecture)
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