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Course Criteria
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3.00 Credits
Credit Hours: 350 Overview of the sales process, skills, management, strategies, and selling over the phone Includes assessing needs of customer; gaining customer commitment; closing a sale effectively; building, leading and motivating a sales team; developing proposals; and professional selling over the phone Prerequisite(s): Course Corequisites:
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3.00 Credits
Credit Hours: 150 Overview of finance for effective mangement of business Includes a practical approach to auditing and issues relating to the major regulations, laws, and standards that govern the audit process Also includes cost accounting concepts, processes, and systems Prerequisite(s): Course Corequisites:
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3.00 Credits
Credit Hours: 150 Overview, concepts and skills to identify and calculate investment risk, measure the time value of money, and analyze stocks and bonds in order to make sound business decisions Includes the basics of accounting and accounting processes, financial statements, budgeting, and capital investing Prerequisite(s): Course Corequisites:
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3.00 Credits
Credit Hours: 150 Concepts, techniques, and skills in how to manage call centers Includes an overview of inbound call centers, managerial roles, technologies that affect call centers, guidelines for establishing a call center, customer expectations, staffing tactics, guidelines for communicating with executives, processes for reducing turnover, stress reduction, and effective training Includes topics in Customer Relationship Management (CRM), the benefits of creating customer loyalty, developing a market intelligence enterprise, and incorporating customer relationship management into a company Includes electronic CRM systems (eCRM), characteristics of eCRM, how departments can use eCRM to automate processes, and how to customize eCRM interfaces for each type of eCRM user Prerequisite(s): Course Corequisites:
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3.00 Credits
Credit Hours: 150 Overview and concepts in essentials of project management Includes project management topics in managing time, initiating, planning, scheduling, budgeting, controlling, and closing a project Prerequisite(s): Course Corequisites:
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3.00 Credits
Credit Hours: 100 Overview of project management concepts and techniques for project managers who are responsible for managing all aspects of a project from start to finish, managing multiple projects, and maximizing utilization of resources to achieve the project goals Includes building productive stakeholder relationships, project estimating techniques, managing accelerated projects, setting up a project office, portfolio management, and project management maturity Prerequisite(s): Course Corequisites:
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3.00 Credits
Credit Hours: 100 Project leadership concepts and techniques for project managers who are responsible for managing and leading their project teams Includes project leadership, communicating within a project team, overcoming obstacles, leading the project team, navigating corporate structures, bringing home the value, selling project management to the organization, and organization, strategy and business needs Prerequisite(s): Course Corequisites:
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3.00 Credits
Credit Hours: 150 Concepts and techniques to develop and lead effective teams for managers and team leaders Includes how to conduct productive team meetings and teams with virtual members Also includes how to prepare team members to resolve conflicts and work successfully as part of a diverse team Prerequisite(s): Course Corequisites:
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3.00 Credits
Credit Hours: 150 Concepts and techniques for effective team participation Includes team communication, conflict resolution, decision making, virtual team communication and participation, building a project team, and the elements and structure of a cross-functional team Prerequisite(s): Course Corequisites:
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25.00 Credits
Credit Hours: 025 Concepts and techniques to manage personal time at work to improve project management Includes the skills to effectively manage time while at work through planning and strategic time usage Prerequisite(s): Course Corequisites:
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