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Course Criteria
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5.00 Credits
Credit Hours: 5-225 Introduction to interpersonal communication concepts, techniques, and skills Includes effective communication, listening, and telephone skills Prerequisite(s): Course Corequisites: Information: BMS 126A, 126B, and 167C together constitute BMS 126
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25.00 Credits
Credit Hours: 25-075 Introduction to interpersonal communication concepts, techniques, and skills Includes the communication process, interference to effective communication, and improving communication Prerequisite(s): Course Corequisites: Information: BMS 126A, BMS 126B, and BMS 126C together constitute BMS 126
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25.00 Credits
Credit Hours: 25-075 Continuation of BMS 126A Introduction to interpersonal communication concepts, techniques, and skills Includes analyzing listening skills, listening to improve communication, and addressing listening problems Prerequisite(s): Course Corequisites: Information: BMS 126A, BMS 126B, and BMS 126C together constitute BMS 126
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25.00 Credits
Credit Hours: 25-075 Introduction to interpersonal communication concepts, techniques, and skills Includes telephone etiquette, inbound calls, and outbound calls Prerequisite(s): Course Corequisites: Information: BMS 126A, BMS 126B, and BMS 126C together constitute BMS 126
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3.00 Credits
Credit Hours: 75-100 Introduction to management skills designed for the new manager or supervisor Includes expert negotiating, negotiating with suppliers, managers, and upset customers, succeeding as a new manager, making a positive first impression, gaining respect, maintaining control to enhance productivity, creating a positive workplace, encouraging positive behavior, and addressing negative attitudes Also includes promoting a fun atmosphere, maintaining a productive workplace, identifying ways to improve productivity, providing support to stay productive, and common productivity problems Prerequisite(s): Course Corequisites:
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25.00 Credits
Credit Hours: 025 Introduces management skills for managers involved in the negotiation process Includes positional and win-win negotiation, negotiating suppliers, other managers, and with upset customers Prerequisite(s): Consent of instructor Course Corequisites:
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25.00 Credits
Credit Hours: 025 Introduces skills for managers and supervisors transitioning into these roles Includes appropriate attitude when dealing with employees, making a positive first impression, gaining respect as a new manager, and maintaining control to enhance productivity Prerequisite(s): Consent of instructor Course Corequisites:
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25.00 Credits
Credit Hours: 025 Introduces methods for addressing negative attitudes in the workplace Includes positive and negative forces, encouraging positive behavior, addressing negative attitudes, and promoting a fun atmosphere Prerequisite(s): Consent of instructor Course Corequisites:
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25.00 Credits
Credit Hours: 025 Introduces strategies for improving employee productivity Includes productivity methodology, identifying ways to improve productivity, providing the support to stay productive, and addressing common productivity problems Prerequisite(s): Consent of Instructor Course Corequisites:
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3.00 Credits
Credit Hours: 075 Emphasis in conducting hiring interviews with the focus on methodologies and strategies for employers Includes creating success factors, planning the interview, identifying interview style, conducting an interview, interview process, evaluation and decision, follow-up, Equal Employment Opportunity (EEO), non-descrimination and interview questions, American with Disabilities Act (ADA), and the Immigration Reform and Control Act and Form I-9 Prerequisite(s): Consent of instructor Course Corequisites:
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