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Course Criteria
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3.00 Credits
Credit Hours: 150 Concepts, techniques and skills designed to provide senior level help desk professionals with the knowledge necessary to successfully manage the strategic and tactical aspects of their support organizations Includes help desk operations and management skills Prerequisite(s): Course Corequisites:
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3.00 Credits
Credit Hours: 100 Concepts designed to provide senior level help desk professionals with the knowledge necessary to successfully manage the strategic and tactical aspects of their support organizations Includes help desk senior analyst operations and management skills Prerequisite(s): Course Corequisites:
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3.00 Credits
Credit Hours: 300 Overview of home inspections Includes performing objective visual inspections of homes, producing written reports on the condition of the property for buyers and/or owners, recognizing any condition that could cause problems, extensive knowledge in residential construction, roofing, plumbing, electricity, heating and ventilation, air condititioning and heat pumps, applicances, swimming pools and environmental considerations Prerequisite(s): Course Corequisites: ITB 214, ITB 215 Information: ITB 213, 214 and 215 should be taken concurrently
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3.00 Credits
Credit Hours: 300 Continuation of ITB 213 and overview of home inspections Includes performing objective visual inspections of homes, producing written reports on the condition of the property for buyers and/or owners, recognizing any condition that could cause problems, extensive knowledge in residential construction such as soils and foundations, wood and construction, roofing, plumbing, electricity, heating and ventilation, air conditioning and heat pumps, appliances, swimming pools and spas, termites and wood-destroying insects, and envrionmental considerations Prerequisite(s): Course Corequisites: ITB 213, ITB 215 Information: ITB 213, 214, and 215 should be taken concurrently
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3.00 Credits
Credit Hours: 300 Continuation of ITB 214 and overview of home inspections Includes performing objective visual inspections of homes, producing written reports of the condition of the property for buyers and/or owners, recognizing any condition that could cause problems, extensive knowledge in residential construction such as: soils and foundations, wood and construction, roofing, plumbing, electricity, heating and ventilation, air conditioning and heat pumps, appliances, swimming pools and spas, termites and wood-destroying insects and environmental considerations Prerequisite(s): Course Corequisites: ITB 213, ITB 214 Information: ITB 213, 214, and 215 should be taken concurrently
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50.00 Credits
Credit Hours: 050 Overview of a successful and structured hiring process Includes a clear, well-defined and justified definition of what capabilities a good canditate must have in order to be successful Includes a process that ensures the selected individual accepts the offer and joins the organization in a positive way Also includes a process that can allow managers to focus on key skills required to interview candidates, ways to build team cohesion, and how to involve team members in the hiring initiative Prerequisite(s): Course Corequisites:
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3.00 Credits
Credit Hours: 300 Overview of all Six Sigma statistical tools Includes how to define and work on Six Sigma projects, the methodology, and applying statistical analysis to determine the relationship between key inputs and process outputs Prerequisite(s): Course Corequisites:
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3.00 Credits
Credit Hours: 100 Overview and eight-step process that any project portfolio manager can use, either in starting the portfolio management process or to improve an existing process Includes how to take existing, and usually incomplete, data about projects and build the compelling information needed to drive improvement in project portfolio return on investment (ROI) Also includes how to educate company executives in making such improvements permanent and easy to implement Prerequisite(s): Course Corequisites:
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25.00 Credits
Credit Hours: 025 Introduction to basic project management concepts Includes the project management process, groups, the importance of quality management, and controlling risk Also includes how to develop and control a schedule Prerequisite(s): Course Corequisites:
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25.00 Credits
Credit Hours: 25-1000 Troubleshooting Internetworks that include Cisco equipment systems for analysts and maintenance personnel responsible that intervene in network problems Includes using a standard problem-solving model, common network trouble- shooting tools, and the diagnostic tools provided with the Cisco software to analyze and resolve network problems in IP, WAN, Novell, and AppleTalk environments Prerequisite(s): Course Corequisites:
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