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ITB 185M: Excel:Sorting and Filtering Data
25.00 Credits
Pima Community College
Credit Hours: 025 Overview, techniques, and skills using Excel to sort and filter data Includes lists in Excel; different methods of viewing, organizing and manipulating large amount of data Prerequisite(s): Course Corequisites:
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ITB 185M - Excel:Sorting and Filtering Data
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ITB 185N: Project Skills:The Skill of Thinking
25.00 Credits
Pima Community College
Credit Hours: 025 Techniques for effective thinking Includes topics on perception, thinking as a skill, Plus-Minus-Interesting (PMI), making decisions and deliberate thinking Prerequisite(s): Course Corequisites:
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ITB 185N - Project Skills:The Skill of Thinking
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ITB 185O: Professional
50.00 Credits
Pima Community College
Credit Hours: 050 Techniques for developing introductory-level administrator Access 2002 Professiona skills sets Includes adapting Access applications to a multi-user environment Prerequisite(s): Course Corequisites:
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ITB 185O - Professional
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ITB 185P: Presentation Design in PowerPoint
25.00 Credits
Pima Community College
Credit Hours: 025 Concepts, techniques, and skills to create compelling and persuasive presentations Includes a review of PowerPoint delivery and presentation Also includes the development and use of PowerPoint slides Prerequisite(s): Course Corequisites:
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ITB 185P - Presentation Design in PowerPoint
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ITB 185Q: Project Skills:Project Basics
25.00 Credits
Pima Community College
Credit Hours: 025 Basic concepts and skills for project managers or team leaders Includes project goal creation, brainstorming and information gathering, project management concepts and activities Also includes how to overcome difficulty in managing project details Prerequisite(s): Course Corequisites:
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ITB 185Q - Project Skills:Project Basics
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ITB 185R: Project Skills:Project Essentials
25.00 Credits
Pima Community College
Credit Hours: 025 Overview of project essentials Includes project effort, working with activities within a project, and communication and information distribution to help manage the communication channels within a project Prerequisite(s): Course Corequisites:
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ITB 185R - Project Skills:Project Essentials
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ITB 186: MiniTab Applications for Six Sigma Service Quality
3.00 Credits
Pima Community College
Credit Hours: 200 Overview of Six Sigma Service Quality MiniTab applications Includes the use of statistical analysis tools provided with MiniTab to import and export, analyze, and evaluate data to make good business decisions Prerequisite(s): Course Corequisites:
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ITB 186 - MiniTab Applications for Six Sigma Service Quality
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ITB 187: Help Desk Studies
3.00 Credits
Pima Community College
Credit Hours: 350 Techniques and proven concepts for building a successful help desk support career and organization Includes handling problem reports, follow-up techniques, troubleshooting and innovative methodologies for effective customer care Also includes problem resolution, cusotmer support structure fundamentalsand procedures, the framework for a world-class customer support center, and how to build and retain a qualified team of support professionals Prerequisite(s): Course Corequisites:
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ITB 187 - Help Desk Studies
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ITB 187A: Help Desk Studies:Help Desk Professional
3.00 Credits
Pima Community College
Credit Hours: 100 Concepts, techniques, and skills that focus on handling problem reports, follow-up techniques, and troubleshooting Includes innovative methodologies for effective customer care and problem resolutions Includes fundamentals of customer support structure and procedures Also includes foundation concepts necessary to provide world-class customer support Prerequisite(s): Course Corequisites:
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ITB 187A - Help Desk Studies:Help Desk Professional
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ITB 187B: Help Desk Studies:Help Desk Manager
3.00 Credits
Pima Community College
Credit Hours: 100 Concepts, techniques, and skills to promote the help desk support organization to customer and management Includes the framework for a world-class customer support center Also includes how to build and retain a qualified team of support professionals Prerequisite(s): Course Corequisites:
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ITB 187B - Help Desk Studies:Help Desk Manager
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