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ITB 153B: Vital Learning Super Series Exec Cert:Fun Skills of Commun
25.00 Credits
Pima Community College
Credit Hours: 025 Continuation of ITB 153A Includes communication design and nonverbal communication Also includes active listening and communication feedback Prerequisite(s): Course Corequisites:
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ITB 153B - Vital Learning Super Series Exec Cert:Fun Skills of Commun
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ITB 153C: Vital Learning Super Series Exec Cert:Using Positiv Discipl
25.00 Credits
Pima Community College
Credit Hours: 025 Continuation of ITB 153B Includes techniques of positive discipline, employee participation and problem solving, and avoiding personal defensiveness Also includes disciplinary interviews and improvement plans, and techniques for issuing formal warnings Prerequisite(s): Course Corequisites:
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ITB 153C - Vital Learning Super Series Exec Cert:Using Positiv Discipl
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ITB 153D: Vital Learning Super Series Exec Cert:Develop Perform Stnds
25.00 Credits
Pima Community College
Credit Hours: 025 Continuation of ITB 153C Includes defining goals objectives, and performance standards, self-set performance standards, and high/low objectives and timelines Also includes performance standards, target results, and employee capabilities, and individual review meetings Prerequisite(s): Course Corequisites:
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ITB 153D - Vital Learning Super Series Exec Cert:Develop Perform Stnds
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ITB 153E: Vital Learning Super Series Exec Cert:Coach for Imprvd Prfm
25.00 Credits
Pima Community College
Credit Hours: 025 Continuation of ITB 153D Includes employee performance observation and analysis, performance problems and solutions, and coaching as a one-on-one activity with employees Also includes employee involvement and the coaching process, and effective employee reviews Prerequisite(s): Course Corequisites:
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ITB 153E - Vital Learning Super Series Exec Cert:Coach for Imprvd Prfm
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ITB 153F: Vital Learning Super Series Exec Cert:Delegate Effectively
25.00 Credits
Pima Community College
Credit Hours: 025 Continuation of ITB 153E Includes effective delegation basics, effective delegation communication, and delegation as a motivational tool Also includes delegating to improve employee skills and goals, employee responsibilities and authority, and progress monitoring plans Prerequisite(s): Course Corequisites:
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ITB 153F - Vital Learning Super Series Exec Cert:Delegate Effectively
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ITB 153G: Vital Learning Super Series Exec Cert:Dealing with Complaint
25.00 Credits
Pima Community College
Credit Hours: 025 Continuation of ITB 153F Includes detailing employee complaints, securing employee agreement to other's complaints, and problem-defining techniques Also includes solutions and employee input, action plans and solution meetings, and effective follow-up controls Prerequisite(s): Course Corequisites:
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ITB 153G - Vital Learning Super Series Exec Cert:Dealing with Complaint
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ITB 153H: Vital Learning Super Series Exec Cert:Dealing with Conflict
25.00 Credits
Pima Community College
Credit Hours: 025 Continuation of ITB 153G Includes personality clashes versus work structure problems, soliciting statements from quarreling employees, and confirming accuracy of employee statements Also includes focus and perspective issues, conflict resolution and cooperative atmospheres, and techniques for mutual employee solution and agreement Prerequisite(s): Course Corequisites:
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ITB 153H - Vital Learning Super Series Exec Cert:Dealing with Conflict
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ITB 153I: Vital Learning Super Series Exec Cert:Assgn Tasks Effectvly
25.00 Credits
Pima Community College
Credit Hours: 025 Continuation of ITB 153H Includes phrasing requests versus commands, clear assignment techniques, and encouraging employee participation Also includes summarizing mutually-agreed-to-tasks, employee feedback as a measure of understanding and retention, and effective employee controls Prerequisite(s): Course Corequisites:
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ITB 153I - Vital Learning Super Series Exec Cert:Assgn Tasks Effectvly
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ITB 153J: Vital Learning Super Series Exec Cert:Preparing for Change
25.00 Credits
Pima Community College
Credit Hours: 025 Continuation of ITB 153I Includes explaining and detailing change to employees, planning change, and change process and employee involvement Also includes question and response protocol with employees, and securing employee commitment to change Prerequisite(s): Course Corequisites:
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ITB 153J - Vital Learning Super Series Exec Cert:Preparing for Change
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ITB 153K: Vital Learning Super Series Exec Cert:Ess Leadership Skills
25.00 Credits
Pima Community College
Credit Hours: 025 Continuation of ITB 153J Includes the use of behavior modeling techniques to improve relations with co-workers to promote increased productivity and to reduce on-the-job stress Prerequisite(s): Course Corequisites:
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ITB 153K - Vital Learning Super Series Exec Cert:Ess Leadership Skills
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