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Course Criteria
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3.00 Credits
Credit Hours: 100 Exploration of customer focused selling Includes the Customer Oriented Selling (COS) process, focusing on the customer, COS sales process, managing sales obstacles, and COS call planning Prerequisite(s): Consent of instructor Course Corequisites:
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50.00 Credits
Credit Hours: 050 Overview of essential sales skills for improved effectiveness and success in performing sales calls Prerequisite(s): Course Corequisites:
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50.00 Credits
Credit Hours: 050 Introduction to telesales skills and customer service skills Includes initiating an outbound call, making customer recommendations, negotiating about money, completing the customer agreement, the incoming sales or service call, delivering customer focused service and dealing with difficult customer situations Prerequisite(s): Course Corequisites:
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5.00 Credits
Credit Hours: 5-100 Overview of essential WorkReady job skills Includes achieving communication effectiveness, diversity awareness, performance excellence planning, professionalism in the office and using financial data Prerequisite(s): Course Corequisites:
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50.00 Credits
Credit Hours: 050 Overview of the basic skills essential to achieve effective communication Includes laying the foundation, building the framework, completing the structure, and adding the finishing touches Prerequisite(s): Course Corequisites:
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3.00 Credits
Credit Hours: 075 Overview of the basic skills necessary to learning essential number skills, including the accurate transfer and correct placement of numbers Includes pattern recognition, rapid proofreading, accurate proofreading, handwritten numbers, and perception-span Prerequisite(s): Course Corequisites:
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50.00 Credits
Credit Hours: 050 Overview of the basic skills essential for professional behavior in an organizational setting Includes understanding organizational culture and the identification of your role, professional behavior, communication, time management and personal organization and motivation and self development Prerequisite(s): Course Corequisites:
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50.00 Credits
Credit Hours: 050 Overview of the basic skills essential for producing and proofing quality documents in an organizational setting Includes reading and proofreading skills, components of the 3-phase system and scanning patterns Prerequisite(s): Course Corequisites:
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25.00 Credits
Credit Hours: 25-250 Introduction to Vital Learning Supervision Series Executive Certificate Includes fundamentals skills of managing and communicating, using positive discipline, developing performance standards, coaching for improved performance, and delegating effectively Also includes dealing with complaints, dealing with conflicts, assigning tasks effectively, and preparing for change Prerequisite(s): Course Corequisites:
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25.00 Credits
Credit Hours: 025 Introduction to Vital Learning Supervision Series Executive Certificate Includes employee self-esteem, employee performance evaluation methods, and team member participation Also includes effective listening techniques and employee productivity growth tools Prerequisite(s): Course Corequisites:
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