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ITB 129: Negotiation and Settlement Advocacy
3.00 Credits
Pima Community College
Credit Hours: 200 Techniques in negotiation Includes the dynamics, constraints and skills needed in the negotiation process, using negotiation in business planning and in dispute resolution Includes critical moments in claims settlement, the basic language of professional negotiation, the negotiation framework that encompasses both distributive and integrative bargaining, and key strategies to use in the settlement of even the most difficult cases Includes a focus on case studies and the use of the Negotiation Planning Instrument Also includes areas of negotiation effectiveness, overcoming the barriers to settlement and influence to negotiation Prerequisite(s): Course Corequisites:
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ITB 129 - Negotiation and Settlement Advocacy
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ITB 129A: Negotiation and Settlement Advocacy-Core
3.00 Credits
Pima Community College
Credit Hours: 100 Techniques in negotiation Includes the dynamics, constraints and skills needed in the negotiation process, using negotiation in business planning and in dispute resolution Also includes critical moments in claims settlement, the basic language of professional negotiation, the negotiation framework that encompases both distributive and integrative bargaining and key strategies to use in the settlement of even the most difficult cases Prerequisite(s): Course Corequisites:
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ITB 129A - Negotiation and Settlement Advocacy-Core
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ITB 129B: Negotiation and Settlement Advocacy-Advanced
3.00 Credits
Pima Community College
Credit Hours: 100 Continuation of ITB 129A Includes a focus on case studies and the use of the Negotiation Planning Instrument Also includes areas of negotiation effectiveness, overcoming the barriers to settlement and influence to negotiation Prerequisite(s): Course Corequisites:
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ITB 129B - Negotiation and Settlement Advocacy-Advanced
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ITB 134: CDI:A Brief Introduction to Project Management
5.00 Credits
Pima Community College
Credit Hours: 5-1000 An introduction to project management and the project management process Includes scope, time, cost and quality management Also includes human resource, communications, risk and contract management and integration process involved in the process Prerequisite(s): Course Corequisites:
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ITB 134 - CDI:A Brief Introduction to Project Management
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ITB 139: Mediation Advocacy
3.00 Credits
Pima Community College
Credit Hours: 100 Overview and application of Mediation Advocacy concepts Includes how to utilize the resource of the mediator while negotiating as an advocate in the mediation process Prerequisite(s): Course Corequisites:
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ITB 139 - Mediation Advocacy
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ITB 140: Vital Learning Supervision Series:Executive
3.00 Credits
Pima Community College
Credit Hours: 300 Basic tools used in effective workforce management Includes utilizing behavior modeling concepts and techniques to identify and illustrate the basic foundations of interpersonal supervisory management, fundamental supervisory skill areas: coaching, communication, management, delegation, performance assessment, discipline, and developing and applying these skills in interpersonal workplace contexts and situations Prerequisite(s): Course Corequisites:
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ITB 140 - Vital Learning Supervision Series:Executive
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ITB 141: Vital Learning Supervision Series:Change Management
3.00 Credits
Pima Community College
Credit Hours: 125 Behavior modeling concepts and techniques to identify and illustrate the basic foundations of change management for supervisory staff Includes fundamental supervisory skill areas as they apply to the management and facilitation of change initiatives within interpersonal workplace contexts and situations Prerequisite(s): Course Corequisites:
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ITB 141 - Vital Learning Supervision Series:Change Management
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ITB 142: Vital Learning Supervision Series:Performance Management
3.00 Credits
Pima Community College
Credit Hours: 125 Behavior modeling concepts and techniques to identify and illustrate the basic foundations of performance development used by supervisory staff Includes fundamental supervisory skill techniques as they apply to the management and facilitation of employee performance development within interpersonal workplace contexts and situations Prerequisite(s): Course Corequisites:
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ITB 142 - Vital Learning Supervision Series:Performance Management
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ITB 143: Vital Learning Supervision Series:Supervisor
3.00 Credits
Pima Community College
Credit Hours: 200 Behavior modeling concepts and techniques to identify and illustrate the basic foundations of interpersonal supervisory management Includes fundamental supervisory skill areas: coaching, communication, management, delegation, discipline, and developing and applying these skills in interpersonal workplace contexts and situations Prerequisite(s): Course Corequisites:
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ITB 143 - Vital Learning Supervision Series:Supervisor
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ITB 144: Winning Through Customer Service
3.00 Credits
Pima Community College
Credit Hours: 100 Knowledge and skills needed to provide effective customer relations Includes customer service basics, listening skills, the customer service process, and difficult customers Prerequisite(s): Consent of instructor Course Corequisites:
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ITB 144 - Winning Through Customer Service
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