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Course Criteria
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3.00 - 4.00 Credits
(3-4 cr.) Emphasizes instruction in customer support techniques required for analyzing and coordinating software and hardware solutions for end-user. Includes evaluation and communication techniques required to provide help desk support necessary to transfer knowledge and enable implementation of a solution. Lecture 3-4 hours per week.
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3.00 - 4.00 Credits
(3-4 cr.) Introduces a variety of tools and techniques that are used to provide a user support in help desk operations. Includes help desk concepts, customer service skills, troubleshooting problems, writing for end users, help desk operations, and software, needs analysis, facilities management, and other topics related to end user support. Lecture 3-4 hours per week.
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3.00 - 4.00 Credits
(3-4 cr.) Covers instruction about processors, internal functions, peripheral devices, computer organization, memory management, architecture, instruction format, and basic OS architecture. Lecture 3-4 hours per week.
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1.00 - 2.00 Credits
(1-2 cr.) Includes instruction in partitioning, formatting, installing software, system configuration and memory management, backup and restore concepts. Lecture 1-2 hours per week.
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1.00 - 2.00 Credits
(1-2 cr.) Imparts more indepth instruction into the Windows package software with software installation, PIF file overview, and object linking and embedding. Lecture 1-2 hours per week.
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3.00 - 4.00 Credits
(3-4 cr.) Surveys, data transmission systems, communication lines, data sets, network, modes of transmission, protocols, and interfacing. Emphasizes network structure and operation. Lecture 3-4 hours per week.
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3.00 - 4.00 Credits
(3-4 cr.) Provides instruction in networking media, physical and logical topologies, common networking standards and popular networking protocols. Emphasizes the TCP/IP protocol suite and related IP addressing schemes, including CIDR. Includes selected topics in network implementation, support and LAN/WAN connectivity. Lecture 3-4 hours per week.
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3.00 - 4.00 Credits
(3-4 cr.) Introduces an overview of instruction in installation, configuration, administration, and troubleshooting of Windows 2000 Professional as a desktop operating system in a networked data communications environment. Lecture 3-4 hours per week.
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3.00 - 4.00 Credits
(3-4 cr.) Covers basic instruction in various network protocols, name resolution services, remote access, security, and print installation, configuration, administration,monitoring, and troubleshooting of Windows 200 Server in an Active Directory domain environment. Lecture 3-4 hours per week.
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3.00 - 4.00 Credits
(3-4 cr.) Provides extensive instruction for the technical knowledge required for installation, configuration, administration, monitoring and troubleshooting of Windows 200 Server services such as NDS DHCP WINS RRAS NAT and Certificate Authority to support the network infrastructure. Lecture 3-4 hours per week.
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