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BUS 212: Disaster Recovery Planning For Managers
3.00 Credits
Southwest Virginia Community College
Covers developing a plan for an organization to get computer operations back to their pre-existing state as soon as possible after a disaster. Covers documenting existing technology and the complete steps in the disaster recovery process. Emphasis on policies and procedures to prevent the loss of data and elimination of system downtime. Includes the completion of a disaster recovery plan for an organization and/or department. Lecture 3 hours per week.
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BUS 221: Business Statistics I
3.00 Credits
Southwest Virginia Community College
(3 cr.) Focuses on statistical methodology in the collection, organization, presentation, and analysis of data; concentrates on measures of central tendency, dispersion, probability concepts and distribution, sampling, statistical estimation, normal and T distribution and hypotheses for means and proportions. Prerequisite MTH 163 or divisional approval. Lecture 3 hours per week.
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BUS 221 - Business Statistics I
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BUS 241: Business Law I
3.00 Credits
Southwest Virginia Community College
(3 cr.) Develops a basic understanding of the US business legal environment. Introduces property and contract law, agency and partnership liability, and government regulatory law. Students will be able to apply these legal principles to landlord/tenant disputes, consumer rights issues, employment relationships, and other business transactions. Lecture 3 hours per week.
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BUS 241 - Business Law I
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BUS 242: Business Law II
3.00 Credits
Southwest Virginia Community College
(3 cr.) Focuses on business organization and dissolution, bankruptcy and Uniform Commercial Code. Introduces international law and the emerging fields of E-Commerce and Internet Law. Lecture 3 hours per week.
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BUS 251: Coaching And Development in a Customer Care Center
1.00 Credits
Southwest Virginia Community College
(1 cr.) Provides an understanding of the coaching skills necessary for attaining call center goals. Includes the coach's role in facilitating goals within a set timeframe. Teaches ways to identify focus areas to meet quality performance goals. Includes feedback and evaluation techniques for call center effectiveness. Lecture 1 hour per week.
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BUS 252: Customer Care Center Operations Management
3.00 Credits
Southwest Virginia Community College
(3 cr.) Examines key performance indicators, call center planning and management processes, and call center technology and facilities management. Examines planning and management processes upon which call center operations depend, including forecasting, staffing and scheduling. Site selection, call center design, health and safety issues, and disaster recovery principles are examined. Lecture 3 hours per week.
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BUS 253: Quality Assurance in Customer Care Center Operations
1.00 Credits
Southwest Virginia Community College
(1 cr.) -Quality assurance in customer care centers teaches specific and measurable performance standards that are the cornerstone of a successful customer care center monitoring program. Encompasses the establishment of performance standards that lead to quality contacts. Teaches techniques for creating new performance objectives, revitalizing existing standards, and determining performance targets that will best communicate priorities. Lecture 1 hour per week.
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BUS 254: Customer Care Center Trainer
1.00 Credits
Southwest Virginia Community College
(1 cr.) This course will focus on product knowledge and sales techniques including training methods used for new employees and on an ongoing basis. Includes the evaluating of current training programs, ways to improving the training process, and how to measure training effectiveness. Lecture 1 hour per week.
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BUS 290: Coordinated Internship/ 299 Supervised Study
1.00 Credits
Southwest Virginia Community College
(1 cr.) -Lecture 1 hour per week.
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CHD 118: Language Arts For Young Children
3.00 Credits
Southwest Virginia Community College
(3 cr.) Presents techniques and methods for encouraging the development of language and preceptional skills in young children. Stresses improvement of vocabulary, speech and methods to stimulate discussion. Surveys children's literature, examines elements of quality story telling and story reading, and stresses the use of audio-visual materials. Lecture 2 hours per week. Laboratory 2 hours per week. Total 4 hours per week.
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