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Course Criteria
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2.00 Credits
Defi nes and provides examples of end-user documentation for software products; defi nes the conventional audience, content, structure and language of software user manuals; identifi es typical problems in user manuals; explores types of online user information; and defi nes usability testing. Practice in writing step-by-step procedures, defi ning system and software concepts, and describing functional processes. Credit 2
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4.00 Credits
This course presents an overview of the process of designing instructional packages from need and task analysis through identifying goals and objectives, media selection, program development and validation testing. Class 4, Credit 4
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4.00 Credits
An introduction to design principles and software applications for creating and organizing media presentations on technical topics. Includes principles of Web page design, the development of computer based illustrations and electronic presentations. Covers the use of Power Point and other software applications. Project management skills are introduced. Credit 4
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3.00 Credits
This course covers special communication topics and subject areas and is offered on demand. Variable credit.
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4.00 Credits
Intensive practice in the creation of content for online and multimedia documents with emphasis on the presentation of technical and scientifi c concepts, products and processes. A survey of graphic methods for the display of complex technical relationships and processes. Students will also be introduced to contemporary topics and applications in technical information design. Credit 4
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4.00 Credits
This class presents concepts, tools, and techniques used to increase the usability of printed and online documentations, including multi- media interfaces, through usability evaluation and usability testing. It discusses ways to incorporate usability testing into the design process, saving time and money by eliminating design and functionality problems early in the design process. (0688-333 or equivalent) Credit 4
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4.00 Credits
The development of task-oriented procedural documentation. Procedures for complex physical and mental tasks including time-constrained activities, emergencies, diagnostics and troubleshooting, and multiple-path processes. Formats for print, electronic, and multimedia instructions. An introduction to applications used for the creation of online help, including we-delivered and HTML help. The course will also cover the principles of designing and writing online help, regardless of the help authoring tool used to create it. Practice will be given in writing procedures of various formats, as well as writing online delivery, particularly via online help. Credit 4
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4.00 Credits
The elements of proposal writing, including responsiveness, establishing credibility, and technical clarity. The proposal process as practiced in government and industry, including an understanding of RFPs, RFIs, and the decision process. Specialized proposals including NDAs, on-line and multimedia proposals and technical marketing presentations. Credit 4
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2.00 Credits
This course provides students with an overview of the techniques and problems encountered in communication that crosses cultural and nation al boundaries. During this course students will examine strategies and methodologies for effective global communication and determine the best ways to convey their messages despite barriers imposed by differences in language, culture and time zone, as well as global distance and administrative considerations. A variety of cases in marketing, government, entertainment, and publishing will be studied to provide a working context for the theoretical considerations. Credit 2
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4.00 Credits
Course introduces students to the writing requirements for describing scientifi c and technological subject matter for presentation to general audiences. Students will learn to write and edit material for professional, in-house, trade, and popular publications that cover developments in the scientifi c and technical areas. The editing of scientifi c writing is also introduced. Credit 4
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