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Course Criteria
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4.00 Credits
This course gives students an advanced introduction to the casino environment. After satisfactorily completing this course, students will have a strong working knowledge of casino operations and the interrelationship of the casino with other major departments (lodging, food, beverage, entertainment, etc.). Topics include the history of gaming in America, recent trends that impact growth and acceptance rates of legalized gaming, the rules and protection of table games, the various types of "slots," the role of computerizedinformation systems, layout and design within a casino operation, surveillance in a casino environment, casino accounting and back offi ce procedures, consumer behavior, casino marketing strategies, gaming regulations and economic impact issues. Class 4, Credit 4
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4.00 Credits
This course gives students an advanced introduction to the casino environment. After satisfactorily completing this course, students will have a strong working knowledge of casino operations and the interrelationship of the casino with other major departments (lodging, food, beverage, entertainment, etc.). Topics include casino marketing strategies, gaming regulations and economic impact issues. Class 4, Credit 4
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4.00 Credits
A functional approach is used to describe the market distribution channels for service industry inputs and products/services. The role of retail and business travel agents, tour wholesalers and operators, and specialty channelers such as meeting planners, convention bureaus and corporate travel buyers, food processors, producers, distributors and transportation suppliers are discussed. Various economic models are examined in order to analyze the pricing structure associated with the selling and distribution of service industry inputs and outputs. The service philosophy and its application to distribution in the travel/tourism and foodservice industries are explored. Class 4, Credit 4
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4.00 Credits
Geographers are concerned with the physical, political and cultural composition of the world. Geography is a fi eld in which the concerns of both the social and physical sciences converge in the study of specifi c places. Touristic geography applies these themes to the travel, tourism and transportation industries. It is also concerned with the social, cultural and economic environmental aspects of places. The identifi cation of major touristic locations as attractors of people's leisure time, energies and interests is the basis of this course. Class 4, Credit 4
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4.00 Credits
Introduces the student to the fi eld of meeting management. We take the point of view of a corporate or independent meeting planner in examining the various phases of meeting planning. Students also examine the formulation of goals and how meetings may be evaluated from both a return on investment perspective and the satisfaction of the attendees. Computer programs are investigated and tested, and a variety of budget strategies are examined. Class 4, Credit 4
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4.00 Credits
This course focuses on the specifi c goals and objectives required to develop control and evaluate guidelines established by corporate travel departments and how to market these programs to the organization. Three major orientations of corporate travel are examined: purchasing travel services, the corporate travel communications process and the evaluation and acceptance of globalized corporate travel service. Emphasis will be placed on the forging of partnerships within these relationships. Class 4, Credit 4
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4.00 Credits
Examines the processes involved in planning and developing a tourist destination, including the required infrastructure. A major focus is on benefi ts and impacts associated with tourism development, as well as the strategies for maximizing benefi ts and minimizing adverse effects. Class 4, Credit 4
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2.00 Credits
Examines the negotiation process within the hospitality/tourism industry by exploring the nature and sources of interpersonal confl ict and its dynamics. Collaborative versus competitive approaches to managing confl ict are discussed. Role-play situations are used to differentiate and reinforce negotiation strategies. Class 2, Credit 2
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4.00 Credits
A practical approach to interviewing techniques with emphasis on role plays and case studies. Coverage includes employment, disciplinary, counseling, and performance appraisal interviews. Class 4, Credit 4
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4.00 Credits
An introduction to human resource administration including an overview and discussion of employment, equal employment opportunity, job evaluation, training, performance appraisal, compensation, benefi ts, personnel planning, labor relations, and other related topics. Class 4, Credit 4
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