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Course Criteria
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3.00 - 6.00 Credits
Students are assigned to local lodging establishments to work under the supervision of facility personnel. Students will have 90 hours of exposure to actual working conditions and gain experiences in various aspects of lodging, plus the equivalent of one classroom hour per week in an on-campus seminar.
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3.00 Credits
Housekeeping is critical to the success of today's hospitality operations. Learn to take the day-to-day operations of this department from management to technical details, using text, case studies, field trips, projects and guest speakers.
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3.00 Credits
No course description available.
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3.00 Credits
A study of the basic legal principles governing hospitality operations; laws about employees, building codes, public health regulation, and tax laws are all subjects to be covered in depth.
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3.00 Credits
Students learn how to improve their leadership abilities and develop an understanding of high-performance teams and employee empowerment. The text covers how to put quality management tools into action to enhance service and boost business. Each student will complete a project, managing the class and the project from start to finish.
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3.00 Credits
Students will take an in-depth look at the nature and scope of today's meetings and conventions market. Students will learn how properties can increase their market share of the convention, meeting and trade show business. How to effectively service this market and what meeting planners look for in a site. Field trips, guest speakers and class project will be part of this class on Convention Sales and Services. *This course to be offered in alternate years with Managing Hospitality Human Resources--only one is required for degree completion.
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3.00 Credits
Students will learn to attract and retain productive employees, how to manage the scheduling, training, and job satisfaction needs of employees, and how to handle labor relations and union issues. Students will visit and interview Human Resources departments at The Homestead, The Greenbrier Hotel, and Snowshoe Resort, etc. *This course to be offered in alternate years with Convention Sales and Services--only one is required for degree completion.
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3.00 Credits
The text covers how to: increase profits by maximizing service, efficiency, productivity, and technology; satisfy the food-quality and nutritional demands of today's guest; meet legal, safety and sanitation requirements; build business through effective marketing strategies. Field trips, guest speakers and class projects: such as, the Annual Cancer Benefit, completely organized, staffed and managed by students in this class. Class discussion, personal involvement and projects are important in this class on management.
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3.00 Credits
This class will cover the role and scope of events in the hospitality indsutry, as well as the process of planning, organizing, and managing events in small settings. 10-100 participants.
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4.00 - 6.00 Credits
During this internship, students will choose from several local lodging or food service establishments to work under the supervision of facility personnel, to include 135 hours direct experience in the student's field of choice. Students will also meet with internship administrator, for a total of 20 hours in an on-campus seminar; as well as complete Internship Requirements provided to each student at the beginning of this Internship II course.
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