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QMS 2012: Understanding the Customer
1.00 Credits
Hazard Community and Technical College
Hours: 1 Course ID: 006200 Includes techniques for assessing internal and external customer needs and developing plans for delivery of quality customer service. Includes customer's point of view, benchmarking quality customer service processes and developing partnerships with customers. Prerequisite: QMS 2011 or consent of instructor. Lecture: 1 credit (15 contact hours). Component: Lecture
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QMS 2012 - Understanding the Customer
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QMS 2013: Analyzing the Health of the Customer Service Relationship
1.00 Credits
Hazard Community and Technical College
Hours: 1 Course ID: 006201 Includes how to measure customer satisfaction, using decision making techniques. Prerequisite: QMS 2012 or consent of instructor. Lecture: 1 credit (15 contact hours). Component: Lecture
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QMS 2013 - Analyzing the Health of the Customer Service Relationship
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QMS 202: Performance Management
3.00 Credits
Hazard Community and Technical College
Hours: 3 Course ID: 000869 Students are introduced to a systematic, data-oriented approach to managing people for maximizing performance and quality. Data are used to measure and evaluate effectiveness of performance. Organizational and individual behavior will be studied in the context of increasing performance and quality. Lecture: 3 credits (45 contact hours). *M* Component: Lecture
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QMS 202 - Performance Management
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QMS 2021: Introduction to Performance Management
0.60 Credits
Hazard Community and Technical College
Hours: 0.6 Course ID: 005170 Emphasis on performance management and the ABC model of behavior change. Lecture: 0.6 credits (9 contact hours). Component: Lecture
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QMS 2021 - Introduction to Performance Management
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QMS 2022: ABC Analysis and Delivering Reinforcers
0.60 Credits
Hazard Community and Technical College
Hours: 0.6 Course ID: 005171 Principles of ABC analysis with emphasis on reinforcers and techniques in delivering reinforcers. Prerequisite: QMS 2021 or consent or instructor. Lecture: 0.6 credits (9 Contact hours). Component: Lecture
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QMS 2022 - ABC Analysis and Delivering Reinforcers
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QMS 2023: Reinforcement Schedules and Unwanted Behavior
0.60 Credits
Hazard Community and Technical College
Hours: 0.6 Course ID: 005172 A variety of reinforcement schedules will be introduced and a number of procedures will be analyzed in dealing with unwanted behavior. Prerequisite: QMS 2022 or consent of instructor. Lecture: 0.6 credits (9 contact hours). Component: Lecture
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QMS 2023 - Reinforcement Schedules and Unwanted Behavior
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QMS 2024: Pinpoints and Measurement
0.60 Credits
Hazard Community and Technical College
Hours: 0.6 Course ID: 005173 Fundamentals of pinpointing, identifying a job's mission, and understanding effective measurement. Prerequisite: QMS 2023 or consent of instructor. Lecture: 0.6 credits (9 contact hours). Component: Lecture
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QMS 2025: Feedback,Goals,and Applying Performance Management
0.60 Credits
Hazard Community and Technical College
Hours: 0.6 Course ID: 005174 The value and variety of feedback and its relationship to goal setting as the foundation of performance management. Prerequisite: QMS 2024 or consent of instructor. Lecture: 0.6 credits (9 contact hours). Component: Lecture
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QMS 2025 - Feedback,Goals,and Applying Performance Management
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QMS 220: Quality Audits
3.00 Credits
Hazard Community and Technical College
Hours: 3 Course ID: 004466 Involves an in-depth examination of the function of planning, organizing, and conducting quality audits. Emphasizes planning, implementing, and reporting results of quality audits and taking corrective action. Prerequisite: QMS 101 or Consent of Instructor. Lecture: 3 credits (45 contact hours). Component: Lecture
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QMS 220 - Quality Audits
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QMS 240: Statistics for Quality I
3.00 Credits
Hazard Community and Technical College
Hours: 3 Course ID: 004467 Introduces methods of organizing information about processes. Examines presentation, description, and analysis of data. Emphasizes handling and interpreting numerical information, including histograms and control charts. Presents and applies concepts of probability to control charts to promote process understanding to improve quality of products and service. Investigates sampling principles. Uses computer generated analyses. Prerequisite: MA 109 or MT 150. Lecture: 3 credits (45 contact hours). Component: Lecture
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QMS 240 - Statistics for Quality I
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